Excelsior Palace

"Our most notable experience here at the hotel is our waitress, Angela. She is very welcoming when we come down to breakfast. Angela goes out of her way to make you feel at home. She even helps me with speaking Italian correctly."

"Great location overlooking the Taormina bay, offering a big park with a beautiful pool, good restaurant and bar. All staff is extremely friendly, but the best experience is starting the day with the delicious breakfast buffet served by warm-hearted Angela and her team!"

"First impressions are of a grand aristocratic hotel, lots of artefacts and historic photos , then it goes wrong. The hotel has been kept in a time warp. Very dated and shabby. Rooms in need of a massive renovation, dull decor, one plug socket, leaky shower onto the floor, powdered milk, wooden sticks to stir hot drinks. Breakfast was mixture of good and bad. The room very clean and bright, plenty of pastries, coffee, fruit. On the other hand hot food cold, if you want fried egg, other than cold scrambled that’s on offer then it costs €5 extra. After debating with a very surly waitress she produced a menu from somewhere stating that this was extra. The staff on reception are very helpful, even moved us when the cigarette smoke from our next door neighbours came through the adjoining door. The location is perfect, the view was good however I would not have put our room in the deluxe category it was supposed to be. Overall I wouldn’t go back to this hotel, maybe if it had a major upgrade, but there will be someone out there that just might like this kind of place."