Quintocanto Hotel And Spa

"We left the hotel and the room we got deluxe room 319 overlooking the church"

"Great hotel in a perfect location in the heart of Palermo. The rooms are stylish, clean and comfortable, and many of the main attractions can easily be reached on foot. The atmosphere of the hotel is pleasant and elegant, making it a very good base for exploring the city. The main area for improvement is the service level. While the staff was generally polite, the overall experience lacked consistency and attention to detail one would expect from a hotel of this category. A more proactive, attentive and guest-oriented service approach would significantly enhance the experience. Overall, a very good hotel with excellent potential thanks to its outstanding location and attractive property."

"The hotel is in an excellent location for exploring Palermo. The room we had was small, but it was clean and in a quiet part of the hotel. The bathroom was nice, and it had a great shower. The room had a kettle, but no coffee and just some tea bags. We asked for some sugar and milk, and €3 was added on to our bill on checking out. We objected, as the tray was never refreshed during our 3 night stay. There was a hairdryer, shampoo, and body lotion in the room. There was also a fridge with minibar. Drinks are expensive, so make sure you get a price list. The tv did have a few channels with english programs. There is only one chair in the room, though, so do a room upgrade if you want anything more. The room had good air con. There is a very small lift and stairs available. However, to get to our room, we had to cross a cobble courtyard, which may not be suitable for everybody. Breakfast was very basic and not really to our liking. The milk for cereal was always warm, and more often than not, the "milk teapot" was always empty. The pastries were ok, but the hot food consisted of bacon and scrambled eggs. There is no toast or hot food made to order. The fruit was lovely, just not enough of it. We asked if we could go for a swim in the spa. You can't do this and have to book a time slot. The price was €45 per person for one hour!! Hasten to say, we didn't bother. On checking out, you will be charged a city tax at €3 per person per night, so bear that in mind."