Sunset Hotel

"If you are looking for a 4-star luxury hotel, as advertised, with the service and atmosphere that should come with it, I would suggest looking elsewhere. Positives: The location is excellent, with a private beach and just a short walk into Cefalù. Breakfast was varied. The rooftop pool was a positive feature. Negatives: On arrival, the check-in process felt very unfriendly. We were not asked about our journey, nor were we offered a drink. There was very little storage space in the room for clothes, meaning we had to live out of our suitcases. The rooms were very minimal and looked tired, with mould on the bathroom walls, a scratched mirror, stained walls, and very dirty balcony glass. The bathroom toiletries seemed cheap. Given how much the hotel promotes its spa offering, I would have expected higher-quality, branded, or spa-grade products. The bar had erratic opening times. Some staff appeared unhappy in their roles, which contributed to a poor atmosphere. We raised some of these issues during our stay, and management did take notice. They repaired the mouldy bathroom wall and provided a coffee machine for our room after an incident where we could not get coffee anywhere in the hotel outside breakfast hours. When we booked through Booking.com, the listing stated that there was an on-site coffee shop, but this was not the case. The hotel also offered me a complimentary spa massage, which I accepted. However, this did not feel like a luxury experience. The masseuse did not speak English, did not ask whether I had any injuries or areas to avoid, and used unscented oil. At one point during the massage, I was not properly or respectfully covered with a towel, which made me extremely uncomfortable. I have never experienced this in any other spa, and if I had paid for the treatment, I would have been very unhappy. We appreciate that management tried to address our complaints, but the issues still affected our holiday. Overall, the experience felt average rather than exceptional."

"Excellent service amazing hotel unreal views"

"I would not consider this a “Luxury” hotel. Rooms are small. We had a junior suite with private pool. There is no space , except the floor, to put a full size suitcase. No draws to put clothes . The other problem is they give you 1 room key which has to be used to control the AC and lights. So when you go out and take the key with you, the AC does not run. When you return from being out, the room is very warm. Thankful we had the private pool to cool down while the room cooled down, Everything else was just ok, not bad but not great either."