Four Points by Sheraton Catania Hotel & Conference

"I was here for work bringing a group and I must say that they were all very happy. Very kind and professional staff, beautiful location in front of the sea. A special thanks to the staff in general, especially to the maitre d' and the waiters, and to Antonella and Gaetano who welcomed us with a smile, kindness, and professionalism."

"Staff was universally friendly, helpful, accommodating, great in every sense. Sadly, the building itself just does not live up to what it should be. In lobby and public spaces, the ceilings are low, corridors relatively dark. The artwork may be fine for the taste of some people, but for others it just looks weird and unnecessarily self-conscious. Dinner at the main restaurant is odd. No walk-ups, reservations only. The space is not pretty, it is set up like an aged conference space with little attention to beauty, cheap tables and chairs, and after sunset it's dark without being moody or romantic. It's as though they want to only have enough food and staff on hand to handle the number of reserved diners, but don't want to go over. More, the restaurant, even when seated near the windows, really has no view. The pool, which is "above-ground" is raised enough to block the view of the sea. This is really an inexcusable design in a seaside restaurant and hotel of this caliber. I may add: there is a rest room serving the pool / lounge area. It is motion activated, so lights only go on as you enter. Heaven preserve you from having to sit too long in the private stalls, as the lights will time out, and leave you completely, utterly in the dark. Luckily we had a telephone to ask our other party to walk into the restroom in order to turn the lights back on. During our stay the deck area along the sea had no chairs, although it had the day before. We asked about this, and apparently they just closed it for the season that day, without any notice to guests. Still in September, sunny with temps in 28 degrees C. When we checked in we found the balcony was not furnished as in the photos, and had a couple cigarette butts on the floor. This is the heart of it. It's as though no one really wants to invest in upgrades or improvements other than normal maintenance. I hate to say it, and I don't mean it in a negative way, but I believe the property needs to be closed for a year and rebuilt ground-up to reach its true potential. Because the location is great, the intention is great, and the staff is great. That said, the prices are probably in line with the hotel, and we did enjoy our stay."

"Rude and will never stay again"