Luci DI La Muntagna

"We booked the junior suite for 900 euros a night. For that price it is an extremely basic room. The bathroom is small and not ventilated at all, even with the door wide open you will find all mirrors completely fogged. The bathroom products are fine holiday inn standard, I would expect higher end for the price. No body lotion provided. The sheets and pillows feel old, the whole room needs an update to keep up with modern standards. On the plus side there is plenty of room to unpack and relax and the views are to die for. We ate at the restaurant once, a drink at the bar once, and breakfast 3 times. Food at restaurant was fine but overpriced (100 euro for two people with no drinks and no dessert). Bar was good and with a great view. Breakfast was decent but basic, for the price. Coffee was good and fast. Service was middling. There was the appearance of being helpful but the manager especially was unhelpful. He would be strolling around but avoid any contact with guests. I was trying to get coffee in the room and he kept making the receptionist tell me no, but wouldn’t talk to me himself despite being right there. His attitude explains a lot about the disrepair state of this hotel. Parking is available if you reserve it, would advise that as it’s a busy area. Great location and can walk to the center of Porto Cervo. Pool advertised a bar and service during the main hours but it was never operating (last week of August). It was nice pool with plenty of room and sun chairs. That’s hard to get these days so I appreciated that at least."

"We picked this hotel for its location and sadly that is what it relies on . We booked a superior sea view, well I can’t image what a normal room must be like!! Our room yes had the most amazing view but that was it, it was tiny and very basic. That we could have coped with but the bathroom flooded everytime we had a shower or filled the basin! We told housekeeping who informed us all the showers in the hotel leaked!! They just supplied us with more towels to mop it up!!! We couldn’t get any English news channels even though they were on the tv - just blank Breakfast was ok if you like very sweet pastries, cakes and scrambled egg, we enquired about a poached egg and was told it was 8€ extra and an omelette was 10€ . We had to pay 5€ for a beach towel on the whole we felt it was tired, basic and money grabbing . The housekeeping staff were very helpful ( as they had to mop us out a few times) as was one waiter at breakfast. Reception had an uninterested and uncaring attitude . Car hire is essential here as the hotel is on a hill and a long walk to amenities . We will not be back"

"Sadly, the hotel just decided to cancel my booking due to a credit card issue without calling me to try and take another form of payment. I called my credit card provider and it was due to a fraud alert. This is very poor customer service and has spoilt my trip as there is now no space available. I would advise people to book through booking.com and not direct so this cannot happen to them."