Hotel Pitrizza a Luxury Collection Hotel Costa

"As someone who travels frequently and has stayed at many of the world’s leading luxury properties, I’m sorry to say that my recent stay at Hotel Pitrizza fell well short of the standard I expect from a hotel of its caliber. The overall service level needs considerable attention. Room service was disappointing, and housekeeping was inconsistent — I never received turndown service, and the fruit left in my room was spoiled. The towels provided were not clean. Service in the beach area was equally underwhelming. The dining experience was a particular weak point. At breakfast, the staff appeared under-trained: my orders were repeatedly forgotten, requiring me to remind them more than once, and when the food finally arrived, it was frequently cold. The food itself was acceptable but unremarkable. This level of service might impress the American tourist, who is often accustomed to a lower standard, but it should not be the benchmark for a property of this standing. Measured against the genuine luxury hotels of the world, the experience was a real disappointment — and a guest from Kuwait, accustomed to a far higher standard of hospitality, expects considerably more."

"Amazing location. The most friendly and welcoming staff. Helpful with everything. Room was really well maintained with everything we needed"

"This is a beautiful property, exceptional rooms, great restaurants and a lively beach. The food is 5 star and the staff are friendly and there to serve. I've travelled a lot and this property is in the top tier of properties I've enjoyed"