"What a horrible experience. Rude staff, worn out rooms, ants in the bathroom of room 208, walls that need repainting, and a bad smell don’t even begin to cover the problems with this hotel.
The hotel has some sort of business understanding with UBI Transfer that is leading to tourists getting scammed. The owner of UBI Transfer, Paolo, ripped us off by charging 500 euros going to our destination while another private car service only charged us 180 euros coming back. We accepted the UBI Transfer ride because the hotel made it sound like there were no other options available, but it seems like they just didn’t call any other service because they wanted to give UBI Transfer the business. In fact, we were never offered other taxi or private car service information to choose from. We were only offered UBI Transfer.
After we were abandoned 1.5 hours away from the hotel by UBI Transfer and had to find our own ride back, we had another debacle with the hotel front desk. The day before, I asked them to make a reservation at a nearby restaurant at a specific time with outdoor seating. It turns out that they never made the reservation because it kept getting passed to the next person’s shift. Then, when Paolo abandoned us, they assumed we would not make the dinner anyway, so they never made the reservation. I know this because the front desk explicitly told me so later on.
When we did make it back to the hotel, the first thing they asked was whether we would be making our reservation. When I said yes, they quickly scrambled to call the restaurant. When the restaurant said they did not have a reservation for us, we returned to clarify with the front desk, and they admitted that they never made the reservation because they assumed we would not make it since Paolo had left us behind. The key word here is ASSUMED. They never bothered to ask if we still wanted the reservation or to check on us and whether we could make it back to the hotel after the car service they recommended abandoned us.
When we expressed our frustration at this completely unprofessional behavior, both individuals at the front desk became hostile and defensive, refusing to take any responsibility. They continued making crude gestures, raising their voice, refusing to provide their names, and one even walked away because she refused to engage any further. Having spent hard earned money to come enjoy our vacation, I was shocked to be treated so disrespectfully. When they got the manager on the phone, she started blaming us for not making a reservation directly with the restaurant. What is the point of a hotel front desk if not to make reservations for the guests? Why say you will make the reservation if you won’t actually do it?
The hotel tried to compensate with a free dinner in their restaurant. However, this was after they already yelled at us and so we had no interest in eating their food. Furthermore, this did not fix the core issue that they failed to do their job and make the reservation in the first place or take accountability and apologize. In the end, the manager never followed up to see what happened, and we received the cold shoulder from staff for the rest of the trip.
Overall, the staff are so mean and unprofessional that I will never step foot into Sardinia again. All they care about is money. The only statement I heard over and over is “are you sure you want to spend the money on Uber or taxi.”
To anyone from the hotel that reads this review, please do both of us a favor and don’t bother providing some AI-generated response. Instead focus on using guests’ money and renovate the run down hotel that has too many safety hazards to list. Here is a tip start with the worn out hallway carpets so people don’t trip and hurt themselves. Then focus on pest control."
