S'Arena Beach Hotel

"We spent two weeks at this hotel from 7th Sept < 21st Sept 2025. We have easily awarded them a 5* review, however, it is never the obvious things that contribute to a really good holiday. It is those little extra efforts that go towards making it "special". Many hotels can reach a 5* level on all the "headers" listed above, but it is how all the staff make you feel that contributes that extra bit. The S'Arena Beach Oasis Hotel has that little extra bit with the staff making the customer feel welcome and wanted. This was very obvious throughout and especially in the restaurant where the staff was very efficient whilst making time to relate to customers individually. Jan & Terry Page"

"Really great hotel, however the holiday description is misleading, the nearest shops, restaurants, bars are not a 10 minute walk, if your not fit then your going to be stuck here , no taxi services available, very disappointed, some of the bar staff are extremely rude. On a positive note good food , clean rooms and most are helpful."

"Terrible Experience at the Hotel This hotel was absolutely terrible. It all started on the first day when we arrived, and the room was nothing like what we had expected. If I had known this beforehand, I would never have booked it. The pictures on the booking website looked completely different from the reality. The room was extremely dirty — there were stains on the walls and curtains, dust everywhere, and worst of all, there were so many dirty black hairs on the bed sheets and pillows. We reported this on the very first day, but instead of helping us, we received a very rude response from the cleaning staff, insisting that the room was not dirty. They offered us an “upgrade” for €500 for a so-called better room, which we, as students, simply could not afford. We decided to let it go and tried to make the best out of it. The dinner was disgusting, and the breakfast was the most basic I have ever seen. But then it got even worse — in the middle of the night, my roommate got bitten by an insect. We decided to check the mattresses, and to our absolute horror, we found bedbugs and bedbug eggs in the seams, along with lots of dead ants. We were so shocked that we packed our things in the middle of the night and went to the reception. Thankfully, a very kind man at the front desk gave us a different room. However, even that room did not meet any hygiene standards — the air conditioner was full of black mold, and so were the showerheads. The next morning, after this horrible experience, we woke up to a message from the reception saying that we had to pay extra for this new room — something that had never been communicated to us beforehand. We never received an apology for everything we went through. Instead, the owner called us to a meeting to explain the situation and gave us two options: Leave for the last two days and supposedly get a refund of only €150, which would take weeks to process through the travel agency and wouldn’t even cover the cost of booking another hotel, as everything nearby was much more expensive. Stay in the hotel, but we were literally told to “keep our mouths shut” about everything we didn’t like. Our last two days weren’t any better. As I mentioned, the air conditioner was full of black mold. They claimed it was cleaned every few days, but judging by the amount of mold, it clearly hadn’t been cleaned for months. On top of that, the AC didn’t even work — it wasn’t blowing any air, leaving the room extremely hot and stuffy, and we couldn’t sleep properly. Opening the door wasn’t an option either because the hotel hallways were full of hundreds of mosquitoes and other insects. They also advertise a WhatsApp service for guests, but every time we sent messages asking for help, we were completely ignored. All in all, this was an absolutely horrible experience. I have never stayed in such a filthy hotel before, with such unfriendly and unhelpful staff. I must say that one man at the reception did try to help us a lot, but all the other women we dealt with were extremely rude. We never received any apology for the situation. Instead of leaving the hotel rested, we are going home stressed, with bedbugs to deal with at home. I strongly advise against staying at this hotel unless you want to sleep in a filthy, insect-infested place."