"We are currently staying at this resort for the second time because we genuinely love it. If we hadn’t enjoyed our first visit so much, we wouldn’t have returned.
The positives are easy to mention. The food is excellent with plenty of choice, the rooms are clean and comfortable, the bars and restaurants are great, and the entire staff is incredibly friendly, professional, and always willing to help. They are one of the biggest reasons we enjoy staying here.
Last year, our biggest complaint was that there was no complimentary Wi-Fi, and guests had to pay to use the internet. We were very pleased to see that this has now been fixed, which shows that the resort listens to guest feedback and is willing to improve.
Unfortunately, one major issue still remains: the shuttle service to Castelsardo town centre. The town is only about 2.5 km away—a journey of around five minutes—yet the resort charges €15 per person, per day to use the shuttle. For a family of three, that’s €45 just to spend a couple of hours in town.
We are still on holiday, and after only six days we have already spent €105 on the shuttle alone. That is a significant extra expense, especially when guests often have little alternative.
What makes this even more frustrating is that there is no convenience shop at the resort. If you need something simple like sunscreen, swimming goggles for your child, pain relief, toiletries, cigarettes, or any other holiday essential, you have no choice but to travel into town.
There is also a public bus stop on the main road just outside the resort. As a guest, it naturally makes you wonder why public buses do not appear to stop there, as having access to public transport would provide a much more affordable option for visitors. Whether there is a practical reason for this or not, it would be appreciated if guests had a realistic alternative to an expensive shuttle for such a short journey.
Everything else about this resort offers excellent value and a wonderful guest experience, but this shuttle policy feels completely out of place and leaves a negative impression. A complimentary shuttle at scheduled times, a much lower fare, or even a small shop selling basic essentials would make an enormous difference to guests.
Overall, we are once again having a fantastic holiday and would happily recommend this resort because the quality of the accommodation, food, facilities, and especially the staff is outstanding. This is a resort we genuinely enjoy returning to. We simply hope the management will reconsider the shuttle policy, because addressing this one issue would make an already excellent resort truly exceptional."
