Palazzo Doglio

"They agreed a competitive rate but on checking out they charged with extra without any details. To my complain the front desk became rude and ask us to live the hotel For sure an awful experience to avoid I tried a fake pizza at the Maiori with no service and I paid even if I put those pizza in the waste basket"

"The rooms are nice but our room 308 got no sun on the balcony morning or evening. The breakfast is nice ,apart from runny scramble eggs.while the hotel is nice there is no area ,pool etc outside to relax unless you count a few outdoor seats.the spa needs more and separate from the gym,it's fairly basic and no fruit in relaxation room just water or tea.there are a few decent restaurants in the courtyard if you do not want to walk into town and if you are a single female this might be a good idea after 10 at night as my wife was uncomfortable with the characters that we encountered enroute to the hotel. The hotel itself is perfectly safe and relaxed . Staff were excellent and attentive ."

"I visited the hotel with my wife and our two children and stayed from 17th to 21st February. We chose this hotel for our winter holidays, looking forward to a relaxing stay while exploring Sardinia, as we planned to spend most days travelling around the island. Our first night was perfect; however, on the second morning we were woken at 8:30am by very loud construction noise, including hammering and drilling. This woke my entire family and made my younger children cry. I did not raise a complaint immediately as I assumed it would only happen once. Unfortunately, the same situation happened again the following morning at 8:30am with extremely loud noise. My wife and children were very disturbed, especially as we had not been informed in advance that construction works would be taking place. I reported the issue to the Front Office team that morning. They kindly offered to move us to another room; however, as it was our last night and we were leaving early the next day, changing rooms at that stage was not convenient for us. We had intentionally not booked breakfast included because we wanted to rest and sleep longer after spending our days travelling around the island. The repeated noise significantly affected our ability to relax and enjoy our stay. At check-out, the gentleman at the Front Office apologised and mentioned that the bill would be adjusted. However, only a €30 discount was applied. Considering the inconvenience caused and the standard expected from a five-star hotel with such a strong reputation, my family and I left feeling very disappointed with how our concerns were handled. I was also surprised by the lack of empathy. After explaining that my family had their rest disturbed on two of the four days of our stay, there was not even a small gesture such as a card or an amenity to acknowledge the situation. The hotel itself is beautiful; however, the customer service was unfortunately one of the worst experiences I have had in a five-star hotel. I also sent an email expressing my dissatisfaction after the stay but never received a response. I would like to highlight that the housekeeping team was fantastic and very professional throughout our stay."