Ludovisi Palace

"No Air conditioning until Msy 1st. It is 79degrees!"

"Hotel located within ten minutes of the Spanish Steps up a hill. Its location made it within walking distance of some attractions and four blocks from bus or metro lines. Public transport is inexpensive, good and we used the bus to get around. The room was average size, clean with separate bathroom and full shower, toilet and bidet. Room has mini fridge and safe. Bed was firm but comfortable. They offered daily room service. Breakfast was pretty good with eggs, cakes and pies, cold cuts, yogurt, juice and of course coffee and tea. We thought the room prices were high but maybe standard for Rome. There were good nearby restaurants. Airlines use this hotel for their staff which is a vote of confidence."

"Our experience at Ludovisi Palace was a nightmare and a serious risk to our health and safety. This is by no means a 4-star hotel. - Health Hazards: The bathroom was in a disgusting state. There was black mold in the shower and, even worse, green mold growing on the floor next to the toilet. As a family, we found this level of neglect completely unacceptable and hazardous. - Security Issues: The main entrance door to our room was broken at the frame. While it could be pulled shut, it was clearly compromised, and we felt unsafe throughout our stay. - Hostile Management: When we confronted the staff with these issues, they showed no empathy. Instead of apologizing and fixing the situation, they tried to charge us extra to move to another room. They refused any form of refund on-site - No support from Hotels.com: Even with clear photo evidence of the mold and the broken door, Hotels.com has refused to take responsibility."