Twenty One Hotel

"Fabulous stay, hotel is in a really good location and within walking distance of many of Romes landmarks. All the staff were friendly and welcoming. Hotel was also exceptionally clean. Only downside was the noise from our neighbours, there was a connecting door between our room and next door and we could hear everything. Maybe wouldn’t have been as bad if they weren’t clattering around until gone midnight then up again blasting the hairdryer before 6am! I would definitely stay again but request a room without a connecting door."

"The location is perfect and the design is modern and stylish, but unfortunately our experience was ruined by the unbearable heat in our room. The room faced the afternoon sun and turned into an oven every day. To our surprise, the hotel only offers heating — there is no air conditioning at all. Sleeping became almost impossible; the nights were suffocating, and some people in our group had to keep the windows open despite the loud and busy street outside. We barely rested during our stay, which was really frustrating because everything else about the hotel was lovely. It’s a shame that such a well-located and elegant place doesn’t have a proper cooling system, especially in warm weather. I hope the management seriously considers installing air conditioning so guests can actually enjoy the experience the hotel deserves to offer."

"Simply our worst hotel stay in years, based in the reality of being there rather than the carefully worded and photographed website. Reception is a corridor, there’s no concierge or help with bags, which you might expect from a 4 star hotel. Reception staff are friendly enough but you’ll soon learn they can’t solve any problems. The rooms are small and cramped, bathrooms are tiny, especially the shower cubicle, storage space is minimal (not a single drawer in the room) and there’s no facilities for tea/coffee. Those were not the biggest problems. When we first got to our room the door was propped open and the window on the street was also left wide open - we soon found out why. With both door and window closed the room was unbearably hot and stuffy, so we tried the aircon, but all that did was blast out hot air. We asked for a change of room, which wasn't possible, and requested someone to look at the aircon but this was early evening, so nothing happened, leaving us an extremely uncomfortable nights sleep, especially as the beds are rock hard (I like a firm mattress but this was like sleeping on concrete). Sadly that wasn’t all, this is a very noisy hotel, from the street, corridors and the adjacent rooms. We could hear everything that was going on in the next room (I hope that guest sorted out his problem). The service in the bar (not a rooftop bar incidentally, even though they called it that) was non existent, having been directed to a seat, they ignored us for 15 minutes, which turned out to be the final straw for us. We found an alternative hotel and move on after one night, so our whole trip wasn’t ruined. Having been fortunate enough to stay in 4 and 5 star hotels all over Europe I’d rate this hotel as a 2 star, it simply doesn’t warrant 4 stars and that cannot be explained away by differences in local definitions. The website is laughably misleading and so I would advise you to find another hotel for your Rome stay, this one is likely to spoil your visit."