Twenty One Hotel

"We began our Italy journey in Rome and booked this hotel based on proximity to the sights and, wow, it was an awesome location! Had a beautiful room that was well appointed. Breakfast was great with lots of choices. The front desk staff were excellent and very accommodating. We were able to store our luggage when we arrived (mid morning) until check in. Lots of restaurants and bars close by. We were walking distance to Vatican City and, only a few blocks to the Metro where we hopped on a train to visit the Colosseum and those sights. We would absolutely stay here again!"

"I made a reservation on Agoda for a **triple room**, precisely to have more space and comfort. However, upon arriving at the hotel, I was informed that the reservation they received was for a **double room**, and that is exactly the type of accommodation they provided us. I contacted **Agoda** to solve the problem, but the only solution presented was the **cancellation of the reservation**. Cancel the reservation? And where would I go at that moment? How to find last-minute accommodation, and at what cost? This proposal was completely inadequate and showed a total lack of consideration for the client. My experience was terrible both with the hotel and with Agoda. To make matters worse, we were initially put in a double room adapted for people with special needs, with conditions far below expectations. The bathroom used only one curtain in the shower, which resulted in water splashing all over the room. The receptionists and the manager refused to provide the room that we had actually reserved and paid for. Furthermore, the room decor is predominantly black, which conveys a strong sense of dirtiness and lack of maintenance. Finally, I consider that this hotel is far from the advertised standard. In my opinion, this establishment does not deserve a 4-star rating."

"Welcome back on the occasion of our trip to Rome to visit the tomb of Pope Francis. Always a quality hotel a short distance from the Lepanto subway station. Unfortunately, even though we were on the 4th floor, the noise from Via Cola di Rienzo was quite loud at night! Another negative point is the almost total lack of fruit at breakfast! (only apples and, after our request, pears..) Having to leave before breakfast today, they prepared two travel baskets for us! I also recommend the restaurant we chose upon our arrival while waiting for our room. Recommended!"