NYX Hotel Rome By Leonardo Hotels

"No atmosphere, dated furniture and little or no amenities, mediocre staff and poor plumbing. It’s a standard B&B at best. Don’t stay here if you looking for dinner or a buzz . It lacks character and rooms are very basic considering the price of over €600 for 3 nights"

"WE HAD THE MOST HORRIBLE ROOM IN THE HOTEL CICERONE, ROME, AND WE HAVE TRAVELLED FOR MANY YEARS TO VARIOUS PLACES AROUND THE WORLD!!! WELL IN ADVANCE WE PAID OVER 400 DOLLARS FOR A BASIC ROOM TO USE BEFORE WE BEGAN OUR TRAFALGAR TOUR BOOKING THE NEXT DAY. WITH FLIGHT DELAYS FROM CANADA TO ROME WE ARRIVED AT THE HOTEL CLOSE TO MIDNIGHT. THE NIGHT CLERK WAS INCOMPETENT, TAKING A LONG TIME TO FIND OUR BOOKING, EVEN WITH OUR PAPER COPY IN HAND. TURNS OUT HE ALSO TOLD US THE WRONG ROOM TO GO TO FOR BREAKFAST . WHEN WE GOT TO OUR ROOM WE WERE HORRIFIED. THE INTERIOR WAS SHABBY. THE HIGH WINDOW HAD A VIEW OF THE STREET AND CONSTRUCTION ACROSS THE WAY. MY HUSBAND IS A LARGE 6 FOOT MAN AND THE BEDS WERE SO TINY THEY WERE CHILD SIZE, SMALLER THAN STANDARD 'TWIN'. HALF OF THE BATHROOM PLUMBING DID NOT FUNCTION PROPERLY. WHEN I WENT TO RECEPTION TO SAY WE WERE VERY UNHAPPY AND WANTED ANOTHER ROOM, I WAS TOLD 'NO'. THE NEXT MORNING WE HAD TO CHECK OUT TO BE RE-BOOKED TO A 'TRAFALGAR TOUR' ROOM. WHEN WE COMPLAINED TO THE DAY CLERK ABOUT THE ROOM HE SHRUGGED IT OFF. AS OUR TRAVEL AGENT HAD BOOKED OUR FIRST NIGHT USING A BOOKING SERVICE, SHE AND HER CONTACT HAD EMAILED THE HOTEL AFTER WE RETURNED HOME. AFTER MANY WEEKS, SHE RECEIVED A RESPONSE FROM THE HOTEL SAYING NO COMPENSATION WOULD BE GIVEN FOR THE AWFUL ROOM. THEY SAID THEY WANTED PHOTOS. WE WERE SO EXTREMELY TIRED WE DID NOT THINK ABOUT PHOTOS. WHY WOULD WE NEED THEM WHEN THE HOTEL HAD OUR ROOM DETAILS IN THEIR COMPUTER? MANAGEMENT ALSO SAID THERE WERE NO COMPLAINTS ON FILE. OF COURSE NO ONE AT THE FRONT DESK MADE NOTES. WHEN OUR TOUR BEGAN ALL WAS RUSHED AND WE HAD NO TIME TO SPEND WAITING ABOUT AT RECEPTION TO SPEAK WITH A MANAGER, IF ONE WAS AVAILABLE. AT HOME I COULD NOT FIND A CONTACT EMAIL FOR HOTEL MANAGEMENT. SO OUR ADVICE IS "DON'T TAKE A CHANCE ON THE CICERONE!!!""

"This hotel was selected by the travel company. It's a Hilton that needs HELP. While the front desk was helpful, there are absolutely no amenities. There is NO dining room or bar. If you're traveling with a group, you'll get a normal buffet breakfast, but don't bother booking it as an individual. Our room was fine - good mattress, etc... but the shower/tub was filthy with mold. Thankfully it was just a one night event."