Domus Australia

"Firstly, this is NOT a hotel!! It is a pilgrim guesthouse managed by the Roman Catholic Church for the Archdiocese of Sydney. The rooms not in use by the pilgrims are being miss-sold on Agoda and other booking sites as a 4 or 5 star hotel. It’s NOWHERE close!! I have utmost respect for the church and respect it entirely as I do my own religion. However, my issues are with the behavior of the staff and the mismanagement of this place. I am highly surprised by how other reviewers speak positively of this property, which is why I had booked it. The decor of the property and rooms are stuck in 1980’s and cry for refurbishment. Never have I ever since cool white CFL lights in a hotel, but then clearly, this is not a hotel. The corridors were dimly lit, looking like it was straight out of a horror movie setting. The bathrooms have grime and calcium marks all over the glass. Room floor tiles have grime marks all over. The pictures attached speak louder than words. The rooms stank of mold which was purposely overladen with excessive use of bleach. The most shocking thing we faced was that the air conditioning was switched off from midnight till 5am. When we spoke with reception, they claimed that it’s a government mandate to conserve energy. This was our 3rd stay in a hotel in Rome but we have never faced this issue before, even in peak summer. We could not find anything online which could prove the hotel management’s claim. The hotel did not inform us of this alleged rule on the website or while checking in. We only came to know when we woke up in the middle of the night because the rooms were hot and suffocating. The air conditioning was switched on much after 5am after repeated calls to reception. After repeatedly requesting for a fan to use, they did finally give us standing fans for the following nights but it wasn’t enough for the unbearably hot summer in Rome. To top this, the staff were extremely rude. One of them laughed at us when we complained of the foul smell in the rooms."

"Good location within walking distance of Termini Station especially if you exit at the correct entrance! & if you're young, most attractions are within walking distance but would probably take at least 30mins to get to the nearest which is Pantheon, Trevi Fountain & Spanish Steps, I feel the Vatican etc is a tad too far. It's a quiet location with a few restaurants close by which after a full day of site seeing is welcome. Stayed in a superior triple room which was a good size over looking the courtyard, comfortable beds with plenty of storage for clothing. Loved the shuttered windows & we didn't need to close the curtains at night. Complimentary tea & coffee but not generous with supplies. Felt it odd that they only supplied paper cups though however, we rectified the problem by taking a couple of mugs from the restaurant, with permission of course. Lovely size bathroom & the shower didn't flood like lots do but found the water was quite temperamental, flatulating in temperature. Maid service was good, always came back to a nice tidy & clean room. Reception staff overall were pleasant. Overall an enjoyable 4nts stay & pleased we were away from the hustle & bustle"

"Rooms were clean and spacious, bed was comfy and staff were helpful when we needed something. Location wise, it’s really good, your not too far from termini and there a lot of restaurants and shops near by. Breakfast was good and plenty of choice of savoury and cooked food, would return"