Hotel Cerere

"I’ll summarise our experience of this hotel but it should really be split over two categories: the hotel in general and the accommodation so I will review these two categories separately. The hotel in general: - lovely welcome at reception, including a welcome drink. - our apartment was ready early so we could check-in earlier - the grounds were really impressive looking (swimming pool, reception, overall look) - the children’s club was ok. Michela was great with our child but the activities were very much catered towards Italian-speaking children only. - the restaurant had predominantly seafood on the menu so we were unable to eat here during our stay. - the two pools options were great, the quieter pool was definitely the one by the children’s club and we had the pool to ourselves most days. HOWEVER, it is nowhere near the same standard as the busier main pool, it was highly dangerous in places. There were broken tiles everywhere which could cause serious harm to guests and especially children and is an accident waiting to happen. The smaller pool also had an outdoor pool toilet which wasn’t cleaned for days with the same “puddles” staying on the toilet floor. - the pools could do with a bar. Our accommodation: We booked an apartment and really it isn’t anything to do with the main hotel other than it is in close proximity to the hotel and the facilities can be used. - we did not have access to complimentary breakfast in the hotel (this was an extortionate cost of €15 per head per day. - our apartment was not cleaned throughout our stay - no towel collections, no floor sweeps, no bin emptying. We were however given new towels halfway through our 5 day stay but our dirty towels were not taken. - no dishwasher soap and poor cooking utensils in the kitchen area of the apartment. Overall, we did enjoy our stay here, the hotel was pretty and friendly. But I wouldn’t stay in one of the apartments as our experience was reduced as a result and guests are treated better with a hotel room."

"I’m not usually one to leave reviews but I felt incredibly compelled to leave one for Hotel Cerere. We booked a package holiday with an airline and once we arrived, we were greeted by hotel staff who had friendly smiles. One lady checked us in and requested I send my hotel voucher across, absolutely no issue. She then showed us to our room and gave us a wifi code. The wifi was shocking, but being on holiday we didn’t care too much for it. We tried to turn the air-con on and eventually figured it out (all doors/windows have to be closed, it says this in the manual left in the room) but the air-con didn’t actually cool the room down, just the area by the door and it still only blew air out at 24°C, even though we changed it to 20°C as that’s the lowest it said it would go. When a 4-star hotel promises air-con, you’d hope it would work. We went to the pool outside the main hotel which was nice and came up to just below my shoulders (I’m 5ft 9inches). The next morning, we went downstairs for breakfast, the waiting staff were nice and there was a good selection of pastries, cheese, bread and an omelette station (this is the same everyday). The beach is about a 10 minute walk away, and although there is a shuttle we weren’t informed of times or how to use this service. We explored the other pool which is near the residence, and we definitely preferred this one, completely down to personal preference, but it was deeper (my 6ft3 partner couldn’t touch the bottom) and we could properly swim in this pool, it also had a diving board. Our room also got cleaned everyday by the cleaning staff who were absolutely lovely, I cannot fault them. This is unfortunately where the positives end. The communication from the front desk staff was not great, the food you could order from the pool bar was not good, and we felt judged every time we walked through the lobby like we didn’t belong there. When it came to checking out, we got to the front desk expecting to pay for the drinks from the mini-fridge and the tourist tax, however we got told to pay nearly €1600. As said previously, we had booked a package holiday and had already paid for the room through our holiday team. The front desk staff didn’t seem to understand this even though I had sent them the voucher that they had asked for! Eventually another staff member got called in to deal with the situation and it was eventually sorted but it was not how we wanted to end our holiday."

"The communal areas of the hotel are amazing. Pools are beautiful, bar and reception areas have great decor, brilliant breakfast and dinner. Gardens are beautiful. Shuttle bus to beach. BUT.. we stayed in an Aparthotel room and it was very, very tired and disappointing. Paper thin walls so we could hear both our neighbours talking. Beds very hard."