"I had the pleasure of staying at Caruso in 2007. It was after that trip that I told myself I would make it back here one day because of how special this place is. I was lucky to make that dream come true and it was all that I remembered and more.
First, I must acknowledge the incredible staff. To me, beautiful hotels can certainly impress, but it's the people who create the experience and make you want to return! In particular, Iolanda, the General Manager, was spectacular, charming, personable, accommodating, and genuinely approachable. She made us feel welcome from the moment we arrived and is a true asset to the property. I wish her nothing but continued success and all the very best.
Antonietta, Alessandra & Gabriella at the front desk, were wonderful. Not only were they able to upgrade us to a jaw-dropping suite, but every interaction we had with them was professional, friendly, and exemplified the highest level of customer service.
At the restaurants, Chef Christian, Carmine, Giovanni, Marco & Nicola welcomed us with smiles and wowed us with memorable meals and wonderful conversation.
Marilena, the guest experience manager was a delight. It's very apparent that she is passionate about her position and providing above and beyond experiences for her guests.
The service here is truly five-star. As is the stunning infinity pool that is constantly listed as one of the world's best. The commitment to customer service and refined hospitality really impressed me. Staff constantly greeted me by my last name, they would check in to make sure my stay was as enjoyable as it could be and were happy to acknowledge and follow through on my requests.
We spent most of our time by the pool, swimming to the infinity edge, soaking in the breathtaking views of the winding coastline and the mountains in the distance. It was the perfect place to unwind, indulge, lose track of time and never want to leave. The poolside restaurant was my happy place. One of my favorite memories is seeing the plumes from pizza oven smokestack, which brought a smile to my face as I knew what delicious pizzas were coming our way. God they were good!
Lets not forget to mention the impressive breakfast service. The beautiful fresh made pastries, the enticing meat and cheese station looked over by a delightful attendant, all the traditional breakfast items and a full menu if you would like something more substantial. All with a gorgeous view overlooking the coast.
We dined at Caruso Grill our last night for dinner where Carmine and Giovanni wowed us with a fantastic table in an intimate and beautiful setting. I had the pleasure of meeting Chef Christian hard at work with his team and as expected, every dish was incredible.
Our junior suite 205, (which seems like an understatement) was an absolute dream. A bathroom with windows offering mountain views, a terrace to enjoy meals on and chaises for private lounging with views of the coast, a spacious living and dining area and a bed that i could stay in forever. The turndown service was quite memorable, as I had never been offered a memory foam foot pillow placed at the side of my bed to relax my feet prior to laying down.
If we are fortunate to make it back to Ravello one day, we look forward to seeing all the staff and experiencing all that the Belmond Caruso has to offer. They made memories that we will cherish for the rest of our lives and we are truly grateful.
Side note...If any of you are cat lovers, Ravello, aside from its endless beauty, history and architecture is known as "cat village" as the cats that wander the streets are protected by Italian law and most of them would love your attention!"
