Park Plaza Budapest

"Fantastic hotel, perfect location. Nice a quote on the river front. View of parliment from our window. Room airy and clean. Great breakfast and bar with very helpful staff. Will stay again when I return next year"

"The hotel is in an excellent location and you can walk to all attractions. For a top hotel there are a few improvements. For the number of rooms, there were 2 lifts only and one was not working for the duration of our 2 nights stay. While checking out in the morning we had to wait 30 (thirty) minutes to go down. This should have been top priority. The bathtub water was not draining. The breakfast food was not topped up and not much was available. Another point someone on level 2 had in room lunch and the half eaten food tray was still in the corridor the next morning which according to me is an invitation for cockroaches. For a Raddison group hotel, this was below expectations."

"Booked in for 3 nights upgraded room with fantastic views. But hotel turned into Fawlty Towers when going to bed and discovering hundreds of flies in bed and all around room. Spoke with reception said will send someone to sort it. Cleaner promptly turned up but didn't know how to use a hoover. Spoke with duty manager said we can't change room as none available(lie) and could spray the room with windows closed, I showed concern but was advised non-toxic(lie). Same cleaner came back with household fly killer (hazardous) and started spraying everywhere. We left the room and went to reception where I stated that someone needs to come up to room to see what the hotel was expecting us to sleep in: duty manager hid in office and man on reception refused and said he can see hundreds of flies outside! Contacted our travel provider with photos/videos and they stated this was disgusting/unsanitary and moved us to another hotel straight away. I contacted Raddison complaints and the hotel management responded with same lies and some more lies! I responded by sending Raddison proof: photos/videos of room after hoovered and sprayed and hundreds of flies still everywhere, I also sent a screenshot of hotel website with 3 rooms available on the night so could have been moved but hotel couldnt be bothered. I also demanded all monies paid given back and card details taken on arrival that absolutely no money to be taken out as hotel untrustworthy. With this proof the hotel admitted there incompetence and Raddison sent me an insincere apology to my serious concerns of cleanliness, health and safety and the service we received from this hotel. On checking out of this hotel and having only been there for a few hours and having to make our way to another hotel at past 11p.m so we could have a decent nights sleep and not get bit and breathe in fly killer fumes we were asked to leave feedback so they can improve! They have obviously had complaints before and nothing improves as the Raddison complaints procedure is shoddy this leads to shoddy service shoddy staff and shoddy hotel management. So Raddison Park Plaza Budapest please do not respond to this review with more lies and insincere apologies! My advice to paying holiday makers stay at the Hilton excellent."