"The good; perfect location (lower Buda area, in front of parliament and 10' from the Margaret, Chain, and upper Buda bridges). It is a Novotel, and you are guaranteed a tie. But this time, the victory did not come.
The rest: We start with the arrival, at 3:00 PM, they tell us that our rooms are not ready (according to the website check-in is at 3:00 PM) and they were not ready until an hour later. We opted to eat at the restaurant to wait. It does not correspond to the quality/price of other Novotels and is very slow. Ridiculous portions and very expensive. I ordered chicken with white rice. I found the rice by digging under the salt and the chicken was really scarce. The other four diners did not have a satisfactory experience either. I understand that in a city with so many options, hotel dining is secondary, but it detracts from the experience I have had at other Novotels. I charge the bill to the room (mistake, see comment on checkout) and the receptionist chases me to leave a card as a guarantee, something common but poorly managed (see end of comment).
After 4:00 PM, we enter our room. We had indicated in the reservation that we wanted connecting rooms and the manager tells us there are none. She must be new, because once we enter, we see that they are. It must be said that the English of most of the staff is clearly in need of improvement. We occupy a double and a triple. In the triple, there are only towels for two. We requested them and they gave them to us without a problem, but we had to request them for two more days. Another example of poor service.
The breakfast is of good quality, but the space is insufficient. At any time it is difficult to find a table and because of that, they even take away your service while you are still sitting.
The gym is functional but very small (it is by no means the size that appears in the photo on the website). There is a sauna, but no spa or pool (no offense, we already knew that beforehand).
And the final straw, what angers me, is the checkout. I indicate to the manager (the same one from the first day) that I have to balance the consumption in the restaurant and the deposit. First, she brings out an invoice that doesn't add up for me and after an argument, she snatches it from my hands as if she were a nineteenth-century schoolteacher and gives me another one. With her limited English, she acknowledges that she gave me another customer's invoice. I point out to her that I paid the city tax (that robbery that city councils commit against tourists and visitors) in cash on the first day and that it appears on that invoice; she tells me that she won't charge me for it, but that she cannot remove it from there because of "the system." Given that the expense was less than the card deposit, I ask for a cancellation receipt and she refuses to give it to me. The system again. In short, I leave without knowing what they are going to charge me. She also refuses to record the stays in my loyalty account. She says that for that I must book through the chain's website (????) This young lady should improve her manners or the hotel should choose its staff better."
