Planos Deluxe Hotel

"We had a pleasant stay at the hotel and felt it was good value for money overall. The bar staff were very friendly and accommodating, and the cocktail selection was good. However, the drinks service was very slow — it often took ages to get a drink. At breakfast, there was always a long queue of tickets with just one staff member trying to manage everything, so it would really help if guests could help themselves to basic drinks in the morning. We were all‑inclusive, and the food was similar to many other hotels, but the standard was quite good. The snack menu was what we used most days — very tasty and delivered straight to your sunbed — although a few more options would have been nice. The swimming pool area was lovely, and the sunbeds were comfortable. You do need to be up around 8–9am if you want to secure the beds you prefer. We also couldn’t fault the cleanliness — both around the pool and in our room, everything was spotless throughout our stay. The location of the hotel was fantastic, with so much to do nearby. We visited the waterpark, which was great fun, and there are endless bars, restaurants, shops, and even a fun park with arcades just a 5–10 minute walk away. The only real disappointment was the entertainment. Over our 7‑night stay, there were two singers, a guitarist, and a pianist, but none were particularly engaging, and overall it felt like the hotel could offer more variety and energy in the evenings. Despite a few areas that could be improved, we enjoyed our stay and had a lovely time. With a few tweaks, this hotel has the potential to be a solid 5‑star experience."

"Awful hotel, would not stay here again! Have to get up at the crack of dawn to get a sunbed, staff are totally clueless, food is rubbish apart from the snack menu food you order, but you can be waiting an hour plus for this, one day we waited 2 hours for nuggets and chips! Pool matinance man is beyond rude, he shouted at my friend because she moved a sunbed in a very aggressive manner. This was brushed under the carpet by the management. Drinks are bad and again very long waits as only ever one barman. We weren’t told upon check in about any of the other hotels facilities we are allowed to use so only found out the night before we leave! Upon arrival it was 8-30pm we wanted to go straight to our room and then eat, we were repeatedly told to sit and have a drink, we did as we didn’t want to keep saying no, just to then be told oh it’s to late for you to eat now restaurant shuts at 9 and no other food arrangements can be made!! I feel like we were forced so the restaurant didn’t have to stay open for us. This is shocking this hotel is not 4 stars at all! The waiting staff are also treated badly no wonder they are clueless and can’t be bothered. We won’t be back to this hotel and we would not recommend!"

"Stayed in room 404 ,room itself was nice . View from the balcony poor and got no sun so didn’t really use it . There was no plug for bath asked several times for a replacement first it was too big then to small, in the end had to run it and use it quickly before water went . Staff were nice especially the waitress and waiters. The food looked nice but labels were all over the place and did not apply to the food there. Food very similar at every meal ended up eating out for a bit of variety. Te hotel was clean . Limited places to sit by the pool . Asked about the a la carte option that was advertised but reception didn’t know where it was said they would get to us but didn’t. Poor information about which facility we could access at the sister hotel. In all we saw some much nicer hotel options which we would choose,will not return here. Not 4 star in my opinion"