Avra

"We stayed at this hotel for 8 nights as a group of families with children. The hotel is currently under renovation, so some rooms are modern and nicely designed, while others are still in the old style. We booked 2 double rooms and 3 triple rooms directly by email, but upon arrival we were informed that the hotel only had double rooms available. The two options we were given were: to add an extra bed in the double rooms or to take our deposit back and find another place. As a large group with kids, changing accommodation last minute was not really possible, so we chose the extra bed option. This was a compromise, as the rooms are quite small and adding another bed left very little space. Initially, they wanted to charge us for triple rooms, although they were doubles with an extra bed, but in the end we managed to reach an agreement and they offered us the double room rate plus a 10% discount for the inconvenience. That solution was fair enough. What was disappointing, however, was the cleaning service. Out of 8 nights, our rooms were cleaned only twice. We would leave in the morning for the beach, return around midday for the children’s nap, and then go out again in the afternoon – in total, the rooms were empty for 6–7 hours a day. Even so, the staff claimed they could not fit cleaning into their schedule. Another unpleasant experience was on our last night. A young tall receptionist knocked very loudly on our door, visibly upset, and spoke to us in a very rude, almost aggressive manner, saying there had been a complaint that our 2.5-year-old child was crying too loudly. While we understand it can be disturbing, we believe this is not the right way to address customers – especially families with young children. This is not an adults-only hotel, and small kids sometimes cry; it’s part of the experience, and requires patience, not hostility. Parking is also an issue: for a four-story hotel, there are only about 6 parking spaces available. Finding a spot on the street is extremely difficult, as the resort is very crowded. On the positive side, the renovated rooms are very comfortable and tastefully decorated. The hotel itself is clean, and the location is excellent – just a few minutes’ walk from the beach and many tavernas. Overall, it was a mixed experience. With some improvements in management, cleaning service, and staff attitude, this hotel could be a great choice in the future."

"Very clean rooms and very nice staff. Air con in room is poorly positioned and is directly next to the head of the bed. Our balcony was often very wet from next doors air con unit. Unfortunately there was a refurbishment going on when we were there, that we had not been informed about. The work started at about 07:30 every morning with banging, drilling etc. Not exactly the leisurely start to our morning. This did spoil our time there. I'm sure when the work is finished it will be a nice place to stay."

"Very good hotel and very close of the sea. The rooms are clean and the personal is always available. In our case, we were in a small room but it was confortable. In our case, we reserve without breakfast, but the breakfast seems very good. The small room with kids (as our case) can be a bit challenging and recommend the next superior room."