"Unfortunately, this was one of the most disappointing holidays we’ve had, and I genuinely hate writing negative reviews. We came away feeling that the hotel simply didn’t live up to how it is presented online, particularly as a family-friendly resort.
We paid for a Superior Room and, after waiting for our room to be ready, we were initially given room 330. We were shocked when we walked in. The room was tired, poorly presented and did not resemble the Superior Room we had paid for or the photographs advertised online. We actually questioned whether we had been given the correct room.
After speaking to reception, we were eventually moved to room 317, which was much more in line with what we had booked and looked like the photographs.
Unfortunately, the problems didn’t stop there. The third bed for our 2-year-old hadn’t been made up. We told reception when we changed rooms, reminded them again before dinner and my husband asked again later. We returned at around 8.15pm and it still hadn’t been done. I went back to reception and was told it was a “high priority” because it was for our son.
At around 8.45pm someone finally came to the room, only for them to bring an entirely new bed rather than simply making up the existing one. By this point we had managed to settle our son in our own bed. After travelling all day with a tired 2-year-old, this was incredibly frustrating and completely unnecessary.
The cleanliness was another major disappointment. The rooms were not particularly clean, and the bathrooms in particular were horrible. They felt tired, dated and poorly maintained. The shower didn’t even have a proper support for the shower head, meaning you literally had to hold it throughout your shower. This wasn’t simply a case of the hotel being dated; there was a general lack of cleanliness, care and maintenance that made the rooms unpleasant.
The Superior Room was also advertised as having coffee facilities, but no coffee was provided.
The hotel advertises itself as family friendly, which was one of the reasons we chose it. Unfortunately, the children’s facilities were a huge disappointment. The play area was extremely tired, with old and worn toys that looked like they had seen better days. Honestly, it felt more like an I’m A Celebrity trial than somewhere I’d want my 2-year-old playing. We also couldn’t find the soft play that is advertised online, and other guests we spoke to couldn’t locate it either.
The resort itself also looked unfinished and, in places, poorly maintained. We appreciate this is a 3-star hotel, but people still spend a lot of money on their holidays and the little things make a huge difference. Cups were left in the main lobby for hours and we didn’t see much evidence of cleaning around the pool areas.
We also came across a Z-bed with a duvet simply left at the side of a walkway, and around another corner we found a children’s travel cot with dirty bedding left around. These may sound like small things individually, but when you see several things like this, it really affects the overall appearance and impression of the resort.
The “private beach” was another disappointment, although we chose not to use it. It was €20 for two sunbeds and an umbrella, with no bar or additional facilities included. As this is an all-inclusive hotel, we would have expected the private beach to be included as part of the package, or at the very least for the facilities to be included rather than having to pay an additional €20 for what is essentially two sunbeds and an umbrella. For us, it simply wasn’t worth paying extra for, so we didn’t use it.
The water park was free, which is a positive, but personally I wouldn’t call it a water park. It was extremely underwhelming and certainly wasn’t what we expected from the way it is advertised.
The food was also very basic and repetitive. We weren’t expecting 5-star dining, but again, considering the amount people spend on a holiday, we expected more.
The air conditioning throughout the hotel also seemed poor and several areas felt uncomfortably warm. The air conditioning in our room was actually fine, so this wasn’t an issue for us personally once we were moved.
We also found taxis very difficult to get. If you are staying here, I would strongly recommend arranging a private taxi in advance rather than relying on being able to get one locally, particularly if travelling with children.
Another concern for us was the lifeguard provision. During our stay, we didn’t feel that the lifeguard presence around the pools was particularly reassuring. We later came across reports online about a woman sadly dying at the hotel in July following an incident in the pool, with reports raising concerns about the lack of a lifeguard at the main pool. We cannot comment on the circumstances or cause of her death, but having read about this afterwards, it made our own concerns about pool safety even more significant.
There are positives. The location and views are beautiful and the hotel has the potential to be a lovely family resort. We also encountered some staff who were polite and helpful.
However, unfortunately, the positives weren’t enough to outweigh everything else.
I hate to moan and genuinely wouldn’t have written such a negative review if I didn’t feel the experience had put such a downer on what was supposed to be a short family break. We arrived hoping for a relaxing holiday and, unfortunately, we left feeling extremely disappointed.
For us, this hotel simply did not live up to the family-friendly experience we believed we had booked. Based on our experience, we would not return and would not recommend it to other families."
