Ninos Grand Beach Hotel & Resort

"Just had 7 days here 7 to 14th Oct 26 food was delicious staff excellent hotel very clean"

"This was a perfect late September beach holiday for a family of 4 adults who wanted an all inclusive relaxing Greek getaway, and we were not disappointed. The hotel is in a beautiful location right on the beach with plenty of free sun loungers with lots of space between them so you can spread out. The sea was actually warm and crystal clear. Beach shoes were perfect as it was a mix of sand and pebbles. The beach bar is well worth a visit as although not part of the all inclusive is very reasonable and makes the best iced lattes. We also took advantage of happy hour with the barman remembering what we liked, which was a nice touch. The chef is to be commended on the lovely food which was varied and always being replenished. There was Greek cuisine - my favourite, and lots of other choices too like pizza, pasta and chips. Deserts were delicious and there was lots of fresh fruit at every meal. The restaurant is well organised as there’s a lot of people to serve and never queues and no waiting for a table. The free drinks were also perfectly fine. We had 2 sea view suites with large balconies but it was far too hot to sit out there so beach or pool it was. Rooms were spacious and spotlessly clean. We got the hang of the shower so by the end of the holiday our bathroom floor was hardly wet. Last but by no means least are the professional, friendly and welcoming staff. They are all a credit to the hotel. All in all if you’re looking for a welcoming hotel with your own beach and nothing around to disturb the peace and quiet then this is the holiday for you. And don’t forget a trip to Parga - well worth it. We’ll be back."

"Very disappointing stay – I would not return Unfortunately, our stay at Ninos Grand Beach Resort was a huge disappointment from start to finish. We booked our holiday expecting a relaxing all-inclusive break, but the reality was very different. There were so many issues that we were left feeling frustrated, let down and completely underwhelmed. ROOM PROBLEMS FROM THE MOMENT WE ARRIVED We were initially allocated room 331, but when we arrived at the door, our key wouldn’t work. We walked down three flights of stairs to reception, only to be told to go back up and try it again. Unsurprisingly, it still didn’t work, so we had to walk all the way back down again. Eventually, a handyman came up and opened the door with a master key. When we explained that we couldn’t stay in a room we couldn’t access ourselves, we were told to wait until the following day. It took a further complaint before we were finally moved to room 341. Unfortunately, room 341 had a leaking shower and a leaking sink. Not exactly the start to a holiday anyone wants! MISERABLE AND RUDE STAFF The attitude of some of the staff was another major disappointment. We encountered staff who were miserable, unhelpful and, at times, downright rude. When I tried to raise our concerns directly with the hotel, I was told we were the only guests experiencing problems. The way I was spoken to left me feeling as though I was being called a liar. What made this even worse was speaking to other holidaymakers who told us they were experiencing the same issues. So much for us supposedly being the only ones! Guests should be able to raise genuine concerns without being made to feel as though they are the problem. FREEZING POOL AND BROKEN SUN LOUNGERS The swimming pool was absolutely freezing and far too cold to enjoy properly. There was no music around the pool either, which made the atmosphere very flat and lifeless. To make matters worse, there were A LOT of broken sun loungers. You expect to be able to relax comfortably around the pool on holiday, not find so many loungers damaged or unusable. The pool area was a real let-down and certainly wasn’t the relaxing holiday atmosphere we had hoped for. BITTEN FROM HEAD TO TOE We were bitten all over our bodies during our stay. This was extremely unpleasant and concerning, and it added to an already disappointing experience. I cannot confirm what caused the bites, but I feel this is something other holidaymakers should be aware of. FOOD AND ALL-INCLUSIVE FACILITIES The food was repetitive, with the same choices appearing day after day, and it wasn’t being served at a sufficiently hot temperature. We were also disappointed with the all-inclusive offering. We could only use one restaurant without paying extra, the à la carte restaurant required additional payment, and drinks at the beach bar had to be paid for as well. Almost all drinks, apart from cocktails, were self-service. To make matters worse, the snack bars were regularly starting to close an hour before their advertised closing times. When you’ve paid for an all-inclusive holiday, you expect the advertised facilities and serving times to be honoured, not to find food outlets closing early. This made an already limited all-inclusive experience even more disappointing and left us feeling that we weren’t getting what we had paid for. I understand that some hotels offer premium options at an extra cost, but the restrictions, additional charges and early closures left us questioning the value of the all-inclusive package. EVEN THE BASICS WERE A PROBLEM No bottled water was provided in our room, and despite repeatedly asking for tea and coffee supplies, we only received them on our first day. These might sound like small things, but when you combine them with everything else, it adds to the feeling that guests are not receiving the level of service they should expect. OVERALL – A HOLIDAY THAT LEFT US FEELING LET DOWN The room problems, leaking bathroom facilities, miserable staff, rude responses, freezing pool, broken sun loungers, bites, repetitive food, snack bars closing early and restrictions on the all-inclusive package made this a very disappointing stay. What upset me most was trying to raise our concerns and being made to feel as though we were lying, only to discover that other guests were experiencing similar problems. We all work hard for our holidays and deserve to enjoy them. Unfortunately, this resort did not deliver the experience we had hoped for. I appreciate that no hotel is perfect, but there were simply too many issues during our stay to overlook. Would I return? Absolutely not. Would I recommend it? Based on our experience, no. I would strongly advise anyone considering booking Ninos Grand Beach Resort to read recent reviews carefully and check exactly what is included in the all-inclusive package before committing. Sadly, this was not the relaxing holiday we paid for, and I would not choose to stay here again."