Skala Hotel

"The property is new and elegant, and it is ideally located, with convenient access to both the beach and the town centre. As an Italian, I have to say that the breakfast was not particularly impressive. The rooms and furnishings are rather minimalistic. Our washbasin, in particular, was extremely small, approximately 20 x 20 cm, which made it somewhat inconvenient to use.The staff are exceptionally kind and courteous, although perhaps a little reserved and not always very proactive. A special mention goes to the housekeeper, who was absolutely lovely. A small suggestion for the property: as tourists, we would have really appreciated receiving some recommendations from the staff regarding local excursions and places worth visiting. Even a simple leaflet with suggestions from people who live in Kefalonia and know the island well would be a lovely and useful touch for guests."

"Great location, just a few minutes from the beach, but unfortunately we didn't feel Hotel Skala offered good value at £136 a night. Our 16sqm room was tiny, with virtually no space around the bed. The bathroom had a tiny mirror, no shelves or storage, and disappointingly not even soap or a dispenser. The bed wasn't particularly comfortable either. Breakfast was very limited. There was a continental selection, but the quality wasn't great and some of the bread seemed stale. Eggs were available fried or scrambled, but when I asked for poached or boiled, the answer was simply “no”. The biggest issue was the lack of soundproofing. We could hear everything, including knives and forks clattering in the breakfast area from our room. There’s no bar or real communal atmosphere, and reception closes at 7pm, after which you enter using a key code. The location is excellent and the family-run aspect is lovely, but for the price we expected considerably more comfort, facilities and attention to detail. Sadly, we wouldn't stay again at £136 a night."

"Extremely disappointing experience. We had booked this property with great enthusiasm, but following a serious and documented family emergency, we asked, well in advance, for a gesture of understanding, requesting free cancellation or at least a partial refund. Although the situation was clearly exceptional and documented, the property chose to strictly apply the booking conditions, without showing any willingness or sensitivity toward the customer. The only proposal received was a voucher, which did not represent an adequate solution to our needs. We understand the existence of cancellation policies, but we believe that professionalism and customer care are measured above all in the management of extraordinary situations. In this case, we encountered a total lack of empathy and willingness to find a reasonable compromise. For this reason, we do not feel we can recommend this property. When choosing a hotel, you don't just evaluate the room or the location, but also the way customers are treated in times of difficulty. Unfortunately, our experience in this regard was deeply negative."