"I would not return to this hotel We spent 9 days out of 20 days in Greece here and it was one disappointment and nuisance after another from the moment we arrived. Here's a short list: the ground-floor rooms smell like mold. I had a headache the whole time until we were given another room, which had windows and did not smell like mold. Ask for a room with windows. The buffet dining area is a small, depressing, corporate-looking cafeteria. I don't know who thought of the depressing color scheme and design in such a beautiful natural area. The cafeteria managers like to micro-manage and police you, which is really off-putting and uncomfortable. After breakfast we wanted to take some fruit with us to the beach and were stopped (!) at the door and told we could not take the fruit. I said I'm not a big breakfast person and only have coffee in the morning and would like fruit for a bit later. I was told I could only take one or two pieces of fruit and to choose which ones I wanted while the manager stood there watching me. It was the most stingy, cringey thing I've ever experienced at a resort, and I've stayed at many all over the world. I promptly complained to the director who apologized and said she regretted the way this was handled and that I can take fruit out of the cafeteria in the mornings. On another occasion, we were sitting in the outdoor bar having some beverages and socializing (there were several occupied tables) when, all of a sudden the lights went out and we were sitting in darkness- no warning, no final call, nothing, just, closing time and get the f*ck out, basically, which we did. It was so rude and unwelcoming. Oh, and if you have a problem with your room, such as we did when a cicada ended up in our ceiling vent and chirped loudly and incessantly all night, the hotel acts like it's the victim because they don't know what to do and, "it's nature and they can't control it." Fortunately, we were finally given another room for the night however, it took close an hour, the room smelled like mold and the reception guy was so annoyed and condescending as if it was our fault a cicada got in our ceiling vent. This hotel acts like they're doing you a favor. The next morning after breakfast, we were told we would not be able to use our room for two hours while they dealt with the matter of the cicada. When I said that this was a huge inconvenience since all our stuff is in there, including our passports in the safe etc., and that I wanted to make sure our room was not being fumigated as I will not sleep in any kind of fumes, they just had no answer and no solution for me, until, Maria, the director / head manager got us another room to move to. Why the front-desk employees couldn't do this from the start is just bizarre. I will say that Maria was professional and attentive, which we appreciated. She gave us a certificate for complimentary lunch at the beach restaurant and a complimentary spa service for me. I do not fault the other employees. They just need better training. Finally, I must add, that the dinner buffet is lackluster and uninspired. Greek food is amazing and this place could do much better. I found many of the dishes flavorless and oily. The music in the cafeteria is also just awful- something like wanna-be hip elevator music. Ugh. Just play beautiful Greek music. Why would I want to hear generic, corporate background elevator music on my Greek seaside vacation? This was my experience."
