Grecotel Casa Adele

"We have just returned from Casa Adele… it’s a really lovely and chilled hotel. The rooms, the pools and the general spaces are immaculate. The grounds are also very well maintained. It’s quite beautiful. As others have said, the staff are lovely. All very accommodating and helpful. Reception team in particular were wonderful.. Vivi was delightful. As a team they organised taxi’s for us, a hire car with their recommended company, advice on local attractions, nothing was too much trouble. The private beach was just a few steps away across the road and was never crowded. There is a very close by water sports kiosk also if you want some added fun (not included). Snorkelling is quite good in the sea too, lots of fish to see. The beach was very lovely, it’s again well kept (although the showers didn’t work) and the sunset from down there was just spectacular. There was never an issue getting a comfy sunbed there in the day. Pool areas can get busy but even at 9:30 there were still beds free. (There is also a pile of stackable additional sunbeds around each pool for guest use) Couple of tips to know about: the hotel provides beach/pool towels so you can save on suitcase space, we didn’t use ours at all. You can swap your half board dinner slot for a lunch slot just let them know the day before, so you can free up your evening if you wish. More kimited than dinner service but it’s still plenty (Greek salad, breads wth dips & the choice of chicken or fish with chips. chicken nuggets for the kids.. sometimes pizza). If you wish to pay for your lunch they have a more comprehensive lunch menu available. There is yoga twice a week and the gym is pretty well equipped if you care for that. There are a couple of things preventing me from giving a five star review though. 1. we paid extra for a specific room that had 2 bathrooms. When we arrived, were not informed of any issue but taken to a different room which was smaller than the one booked. Reception told us “there is a plumbing issue but it will be ready for you on Wednesday” (2 days later). Had we not questioned it, would they have left us in that room? We got a complimentary lunch for the trouble (because we asked, not be cause it was immediately offered) but on the Wednesday morning when asking about timings I was told that the “people in your room are due to check out at 11 so the room should be ready by 1pm if not sooner”. So essentially they seem to allow themselves to be oversubscribed and move people around during their holiday. Maybe this is standard hotel practice but it was a first for us and not being able to settle in the room straight away was not ideal. 2. On occasion (not every occasion) there was quite a wait for someone to take the drinks order at dinner… We were not approached more than once at any dinner slot for drinks. So we only ever had one drink at dinner. If you go to the bar they were too busy to take any orders so you really did need to be served. Neither of these things ruined our holiday of course, it’s just the difference between a 4 and a 5 for me. The hotel is located along a nice strip of shops, restaurants and bars so there is plenty to do at any time. Rethynmo is the nearest big town and easy enough to get to by either a short bus or cab ride away so location wise this is a great place to stay. Efcharisto Grecotel Casa Adele. We overall had a very comfortable stay."

"Everything was wonderful! Great staff, location, beautiful beach, wonderful breakfast and dinner"

"We had a wonderful family stay at Grecotel Casa Adele with our three children and we felt so happy and welcome throughout our holiday. The staff were truly amazing. They were warm, friendly and always willing to help with a genuine smile. You could clearly see that they enjoyed their jobs and took great pride in looking after their guests. Their hospitality was excellent and they made our whole family feel special. The children really enjoyed the kids’ club. The staff there were lovely, patient and engaging and made the activities fun for them. It gave the children something exciting to look forward to and also allowed us as parents to relax knowing they were happy and well looked after. The entire hotel was very clean, peaceful and beautifully maintained. Our children loved the swimming pool and we also enjoyed the easy access to the private beach. We left with so many lovely family memories. A big thank you to all the staff for making our holiday so enjoyable. We would happily return and highly recommend Grecotel Casa Adele to families visiting Crete."