Porto Demo Boutique Hotel

"A holiday from hell. Arriving at the hotel and greeted by the receptionist, who was clearly not interested in helping out, handed over a map of the grounds and drew a line from A to B. B being our hotel room, which was not clear or the hotel have any clear makings to where the rooms where. First - the room was digesting and not cleaned. The bathroom was COVERED in limescale, the shower still had hair all over, the bedsheets still had sand in the sheets, no plugs worked, there was no water and the bedside tables overlapped the bed. I asked reception to clean the room, who assured it would be done and a cleaner will immediately head over. Secondly - while I left them to their devices in hopes of a clean room and headed over to the main pool area, which was a huge reality awakening and nothing like the images through loveholidays. The chairs were all broken, the tiles around the pool were cracked and the water spout to the pool was all rusted. While the bar tender was generous the drinks were made quick and with a performance, which brightened up a lot of people days. After some time I returned to the room and much to my surprised it was not cleaned. The amenities they promise. Don’t work at all. The phone didn’t work, mini fridge wasn’t working, any of the plugs around the room didn’t work, there was no safe, no running water, the room had markings on the wall from the wood not screwed in correctly and the ‘in room’ wifi was non existent. Even around the hotel it was extremely poor. While chatting to other guests who had booked the same room, double deluxe, who had a complete different experience room wise. They had the full amenities including fresh towels daily, robes, slippers a safe and a clean room. At this point ive brought these concerns to the reception who told me there are no other rooms and maintenance will look at the issues but they were never fixed. The hotels dining area, had a nice view that overlooked to the sun setting. However, non of the food was covered and contained wasps floating around. None of the staff cared or even attempted to swap out for fresh food, they were just left there. Not a huge shock but this was the same for breakfast and dinner. Lastly - the storm. I understand that the power and water went out due to this and it couldn’t helped. However, I hold the hotel fully accountable for their lack of care or safety. Whilst the rain poured for hours, the two sets of 50 stairs are soaked and dangerous. With the hotel being built on the side of a hotel, the stairs were poorly built and even they were on a slant. With no signs put up but the staff a few hotel guest slipped and were badly injured, where myself was lucky to come away with some bruising. Again, the receptionist didn’t care about any of this as when I went down to report this. She assured myself there are signs, but to my surprise they were being printed behind the desk with her to put up later. There were a few guest at the reception at this point as some were badly bruised or worse taken to hospital for bleeding and/or concussion. Loveholidays are refusing to take accountability of any of this as the hotel and booking made was not what was promised. They also ignored the fact of the safety concerns raised as I should have reached out to them for help. Even when I did they wanted me to call into them and I explained the WiFi is bad and it’s taking longer time to reply but they’d close the chat since I didn’t respond quick! **if I could put 0 stars I would, this hotel needs shut down."

"Magnificent view Really beautiful place Some issues with the room but the result is positive Very nice bbq at the last day We recommend the Hotel and the village"

"his was a hotel swap for us. First impression not great. 147 steps up hill to room. Not good for anyone who suffers pain. Outdoor porcelain tiles on steps broken, chipped with chunks of tile hanging off. Nobody attempted to repair them, and hand rail to hold onto not secure. Steps become incredibly slippy especially in the morning. Several guests slipped or actually fell down on them. The snooker room was flooded every day so couldn’t use. Never seen a single person able to use the room. Our room had a fantastic view but that’s it. Room felt and looked unfinished. Phones provided didn’t work and the bathroom one was literally hanging off the wall. Bathroom finish was shoddy. Teas and coffees were not replaced once used and no milks provided. The bed slats were not screwed down and the waterproof and mattress were very stained. There were wafts of drainage from time to time. The food was between Luke warm and cold on each sitting every day. The receptionist was not particularly helpful. We had swingers in the hotel who were making themselves a nuisance to every other guest staying some actually left early because of the activities on show. (Not the adults only we expected). Then just to top it off we ended up with no hot water and all got moved to sister hotel over the lane. I have genuinely filled this review in myself but I know Nico the Barman tries to fill in as many as possible on behalf of guests. That’s why so many say how fantastic he is. He’s friendly enough but not as brilliant as the reviews he writes."