The Scotty Hotel Hamburg

"We stayed at this hotel from October 13th to October 15th, 2026, and our experience was mild to say unsatisfactory. We arrived around 5 pm, had our key cards issued and went up to the room, where we immediately noticed that it was very cold. We therefore tried to set the air conditioning system to heat before we put down our suitcases and went into town to eat. When we returned, the weather was still ice cold. We therefore went down to the reception to point out the problem. Here we were told that we had not set the air conditioning system correctly, and the receptionist showed us how it should be done. We were sent back to the weather to try again, but without luck. Shortly after we called the reception, the receptionist came up to the room. This time she had to admit that the air conditioning system was not working as it should. We were promised that we could get another room, and that a heater in the worst case could be a solution. After that, half an hour passed, without us hearing anything. We therefore contacted the reception again and were told that the case was being worked on. We waited another hour before deciding once again to go down to the reception. The receptionist seemed preoccupied with other tasks and looked both surprised and annoyed that we were contacting them again. At this point, we were told that a new room was not possible after all, and that she would instead send two heat blowers up to us. We also asked that the rest of the staff be informed that we should have a new room tomorrow morning. We were explicitly promised that this would happen at 8 o'clock. We returned to the room and only received the two heat blowers around 11:30 PM, which were also very noisy. The result was a cold and unpleasant evening in the weather, where we even had to give up our original plans to go out and experience the city. The next morning we showed up at the reception at 8 as agreed. However, it turned out that the receptionist from the day before had not passed on any information to her colleagues. We therefore had to explain the whole process again. Luckily, we were met with some understanding this time. We asked for a price reduction as compensation for the bad experience, but this was rejected. Instead, we were offered two sodas as compensation for the entire process. We find it inadequate to say the least after a whole evening of repeated calls, lack of follow-up, and a room without working heating. As if that wasn't enough, the hotel's location was also a negative experience. The hotel is right next to a park where we repeatedly experienced visibly affected people and an uneasy atmosphere. We experienced several times that the police arrived with sirens, which further contributed to our discomfort while in the area. Overall, it was a really bad hotel experience. We experienced lack of service, poor communication between the staff, repeated broken promises, and completely insufficient compensation. We don't expect everything to always work perfectly at a hotel, but we expect the staff to take responsibility, follow up on problems, and treat their guests properly."

"An absolutely recommendable hotel for a trip to Hamburg with a top price-performance ratio. I would definitely come back!"

"bedbugs on bed and when i indicated this to frontdesk they just shrugged it off mentioning cleaners went home. absolutely do not recommend"