Steigenberger Hotel Treudelberg Hamburg

"I was at your hotel for the second time. Booked with half board this time. A 3-course menu in the evening. There was only fish for the main course. Not everyone eats fish and needs an alternative. The waiter on site was a bit overwhelmed by that, and the kitchen probably was too. He came back to our table and said the chef will make you meat. That is a vague term, and we declined. Had that and then decided myself on ONLY the schnitzel with fried potatoes. Then the service took a very long time and all the couples who were sitting at a second table were unhappy. You don't want to have your neighbor so close that you can touch them on the shoulder. This might be worth reconsidering. The waiter at the bar was great and we quickly forgot about the restaurant situation. We will be back! A big compliment to the pizzeria as well, everything was just right there. See you soon"

"Overall very good. The bistro deserves a somewhat cozier atmosphere and less smell of the deep fryer. Everything else was top. Thank you very much for that and see you next time."

"The hotel is in transition and does not have the quality standard that is to be expected from a Steigenberger hotel. We were there for a course and had booked half-board. There were silverfish in the visually appealing room. Cleaning is not provided for 3-night stays (for environmental reasons...?), only possible upon request. On the 1st and 3rd. Day we were supposed to receive the same appetizer and dessert, even though on the 1st. Day we ate at Bistrot 19 and on the 2nd. Day we ate at the Treudelberg restaurant. There was only one main course offered each time, so no choice. Only upon request was there an alternative if you do not like fish. The kitchen was hardly prepared for this, and the service was also unaware. Communication between the hotel/restaurants/kitchen/service is in great need of improvement. The sauna was not turned on until 11:15 a.m., even though according to the online guest information, the sauna should open at 10:00 a.m. "starting in October." According to the staff, the change takes place with the time change. That could be communicated better. The sauna is in need of renovation, the pool is adequate, and unfortunately the hot tub is not in operation. The breakfast buffet is appropriate for the price. The small bake-off rolls are evidence of convenience food here as well."