Ruby Lotti

"My check-in experience was terrible. It is a self check process on a touch screen, clunky at the best of times, made worse by three staff standing around doing nothing watching me. You cannot touch type on a tablet, and the system makes you enter data which they already have on file - date of birth etc. So it took three times as long as a competent check in agent would. Worse, the touch screen was filthy, covered in sweaty finger marks and goodness only knows what germs. Yukc! Absolutely disgusting, with no screen cleaner available, no wipes, no spray, and no evidence that the screens were ever cleaned. Vile, I washed my hands as soon as I got to the room and tried not to gag. Then the parking. The Stadthouse 3 parking next to the hotel closes on Sunday and after 11pm, shut up and locked, and you cannot recover your car without special pleading. Worse the machine doesn't take foreign credit cards and doesn't accept 50 euro notes. It is not the hotel's fault, of course, but because Ruby only has a self check, nobody warns you. And the hotel is "cash free" so if you need to break a fifty euro note to pay for the parking because your three foreign cards were rejected, like me, the staff simply shrug their shoulders and say they can't help not their problem. Which they did. You are 200 room hotel, the management should sort a proper arrangement with the parking next door, basic hotel management 101. Then breakfast, totally crowded at the weekend, queues for the single coffee maker, queues to get the food, tiny plates (so people have to go back, exacerbating the queuing problem), pitiful hot selection (Ikea meat balls and some sad looking cardboard scrambled eggs), and of course staff who clear your unfinished plate when you are in the queue for the coffee because it is so crowded and they want you out. Exasperating. Also the rooms are noisy because the sound proofing in the corridor is rubbish, the wooden floor in my room was stained and marked, again raising hygeine issues. and the sink is not in the bathroom (not sure which genius designed it), again concerns about the cleanliness. No coffee maker of kettle that I could find, a shelf for a desk which barely fitted the laptop, with a socket beside the sink (why?). A really disappointing stay and if I were IHG I would kick the brand out of the chain or drop the prices to reflect the actual value proposition."

"Interesting check-in experience.For those who are digitally challenged this could take a longtime!Helpful staff made it less painful but really ridiculous. Beds sunk into floor mean a challenge for older persons ! No tea beverage amenities in the room.Good sound system suits the younger backpacker/ laptop surfer.Not for over 65s"

"I stayed at this hotel in August 14th-18th. Yes, hotel's location is very nice, breakfast and also common areas are nice. Wifi is good. But facilities in the room is not good and also room is uncomfortable. Another important point is that it is impossible to reach to the reception in the case of emergency because there is no telephone in the room. the Some staff is very helpful. On the other side some staff is really rude and it seems they are not aware that they are working in an international hotel."