Lindner Park-Hotel Hagenbeck

"We stayed for two nights and honestly couldn’t fault a thing. We arrived early due to our flight landing in the morning and knew check-in wasn’t until 3pm. We had already contacted the hotel to ask about leaving our luggage, which they were happy to store for us. When we arrived, the reception staff were incredibly friendly and let us know our room would actually be ready within the hour. We popped out for some food nearby and came back to check in before heading into Hamburg. The location is perfect, right next to the U-Bahn station, which made getting around the city so easy and convenient. Breakfast was fantastic. There was everything you could possibly want, yoghurt, cereals, cakes, pastries, cooked breakfast, fresh bread, meats and cheeses. There was even a pump of Nutella, which was a big hit with our 12-year-old! We genuinely couldn’t fault the hotel. Friendly staff, clean and comfortable rooms, and an excellent breakfast. We will definitely be back."

"I stay here regularly when visiting Hamburg. Rooms are comfortable and nice walk in showers. Food is good quality but most of all make sure you don’t miss the saunas and wellness area on 5th floor."

"I have given this hotel a one-star review despite the hotel being very comfortable and clean, and the staff (with the exception of a couple of reception staff) being lovely. Food for breakfast and dinner was amazing. The reason for the one star is that despite paying in full at the time of booking, in January, the hotel took unauthorised charges from my credit card whilst we were staying with them. This happened numerous times. One amount was well over £1000, which made a difference to my credit limit. All times, these charges were eventually cancelled. Our visit was in May, and this was not sorted out until August. We have suffered a bereavement and had other commitments, hence the late review. All payments have been settled, but due to the time it's taken, I paid the correct amount, but the hotel has benefited from a change in exchange rate, so my account should should be in credit and they have not refunded that!!!"