Holiday Inn Hamburg City Nord

"Checked in at 14.35, was told by Sandra, our room wasnt ready, anyways waited 5-7 min filling in formulars etc. Then she mentioned our room is ready ! Not alot info from her side other than i asked her the parking rules here, so just outside the hotel on the right side is free of charge, and also those opposite side as well, if you see the parking machines those cost money, so therefore first come first serve, although the hotel have parking our their own which cost €27 pr. day. We got room # 1104 which was quite alright, coffee/ tea amenities, and fridge for storage. No cleaning the next day and wasnt inform about it as well, so had to go to the reception to request new towels, and tissues etc. A bit annyoing though, but friendly receptionist was really nice to help out. Breakfast hostess was not so friendly, i mean a little smile wld have helped a bit Breakfast was good, had everything one needed as well, i am kinda hoping the staff wld be more friendly to greet ppl in the morning. The gym on the 18th floor was good, and love there was no opening/ closing restrictions like some other hotels does, Sauna didnt use it but saw it quite a big place."

"Family trip with 5 year old boy and wife. Firsty the car park prices. 27 euro a day. Rip off. The fridge in our room was not working. I informed reception straight away, they told me it did work, i just needed to wait. Next morning, still not working, told reception again. That night still not working, I called reception and they said it was broken. They didn't contact me to ask what I'd like to do! I had to chase them! On the second night I asked to change rooms, they said they were fully booked. The food we purchased for our onward journey was spoiled. Next the "free drink" from the wheel of fortune thing, we won a free drink. I went to the bar, ordered two beers, gave my free drink voucher, I got 2 beers and a home made ice tea. It wasn't free drink, it was a free ice tea. Which was also given away free when you order a burger!! The room was small, there were marks on floor, location wasn't great. The park opposite was nice though."

"Not recommended. Rooms are so hot, staff won’t let you adjust temperature. Staff at the breakfast restaurant very rude. TV channels are all in German, you can only find 1 channel from London. This Hotel is not U.S. friendly."