Holiday Inn Express Hamburg St. Pauli Messe

"The hotel is a 10 minute walk from the Reeperbahn U-Bahn, close to the ferries and 20 plus minutes to the major sites. Just be mindful that the Reeperbahn is a bit sleazy, sex clubs and vagrants sleeping on the streets. The premier inn is just out of the way of that."

"Staying here was just ok. The location was good- close to public transport and close to the Reeperbahn with lots of places to get food. It was clean and the main bed was comfortable. They don’t clean your room unless you ask for it and after our second night I asked for a clean the next day. Our mugs were getting dirty and we wanted fresh towels. They said ok and logged it on the system. We were out all day and when we got back at night we realised we didn’t get a clean so we were left with the same dirty cups and towels. We travelled as a family of two adults and a teenager and booked a family room. The extra bed was a converted sofa bed but it was so hard. We had to all cram into one bed as after the first night my son said his body hurt. I told the desk staff about it and the reply I got was ‘that’s just what we have here’ not even an apology. I don’t know whose idea it was to provide those to sleep on. It would have been more comfortable sleeping on the floor!"

"As a regular business traveller and user of Premier Inns, i have to say i am extremely disappointed with my experience at Hamburg City Millerntor hotel. From a positive perspective the check inn was seamless and very friendly and the breakfast was fresh with a good selection but unfortunately that is where the positives end! I paid a premium for a Premier plus room, when i walked in the room it was freezing, i switched the aircon on which showed the temp at 16 degrees so i whacked it up to 24 and automatic but two hours later was still only 20.5! My first nights sleep was horrendous and the edge of the bed there was a hard steel wire all around the mattress. When i returned from work that evening i did some digging only to find that the mattress was on the bed upside down as per the attached picture! As i went out for my evening meal around 8pm i duly reported the mattress and room temperature to reception: Room temp response: Ah yes you need to set it at 34 degrees and leave a card in the slot all the time as its not very good (would of been nice to learn this at check in or even better still fix it!) Mattress response: How do you mean upside down? After explaining that the pillow top that should be facing upwards and supporting/comforting myself was in fact keeping the bed base warm and comfortable i was told he would report it to maintenance but i could switch rooms if i wanted to. This was after 8pm and i hadn't eaten and was due to check out at 5.30am the following morning so retained the room as i didn't want to go back up and pack up to move rooms! Needless to say i will not be returning to this hotel any time soon when i return to Hamburg and i am very disappointed with my stay."