the niu Hide

"We specifically booked this hotel and room as it is with air conditioning. At check-in, they say nothing about the air conditioning not working. As we enter the room there is very hot and there is a mechanical fan up. So the hotel is aware that the air conditioning does not work., but does not inform us about this. We go to the reception, to get the air conditioning to work or possibly to get another room. First we get to know that it's just a pity that the air conditioning doesn't work. Maybe tomorrow we can get a room with air conditioning. We tell you that in no way can we sleep in the very warm room. They think that's not their problem. Having told booking.com that there is no air conditioning in the room: We ask if we can talk to a manager. We're allowed to. Her name is Coco. She's very unfriendly and reluctant, and accuses us of talking over her. However, that is wrong. It is she who first says “I don’t have to give you a room.” “You can just go.” We try to talk to her by the mouth, and she finds a new room for us. Pretty surprised we get when her colleague now interferes and speaks quite aggressively to us. We ask why he is so aggressive, and he answers “Yes I am aggressive” and I think you should go down to your room now.” “Go away with you” or “Los gehts” he says and orders us in the room. It is a very unpleasant situation, and really not in order. We're sleeping here tonight because it's been late. But since it is quite unsafe for us to be here, we check out tomorrow (Tuesday) and try to find another hotel, even if we have booked one more night., and that the staff at the reception at “The Niu, Hide Berlin”be given a charge, and maybe a course in how to treat hotel guests"

"Although the rooms are rather small, everything is there and very clean. The breakfast was awesome including Bircher cereal, large selection of (whole grain) breads, fruit, also ginger, lemon, eggs and much more. The dedicated staff was always friendly and incredibly accommodating. Transport links also perfect next to the U5; we will gladly come back!"

"I stayed here for one night and was very pleased! The location is good (of course always depends on your own needs). I could go from the airport directly to the hotel by S-Bahn and the next day directly to the train station by subway - perfect. Otherwise, you can also reach all other parts of the city very quickly. The entrance to the hotel is a bit hidden, but on the hotel's homepage there is a detailed description, so it is very easy to find. The staff is really nice! I am used to having to actively “claim” my benefits as a Rewards member at other chains, but here I was offered the Late Check Out directly without having to ask. Service was overall very good, also the bill came without prompting and other information about the hotel (actually standard, but from experience unfortunately not everywhere). The room is also very nice. I stay more often in niu hotels and have never been disappointed. Cosy bed, clean room and separate bathroom. The room is quite small, but for a night or a weekend getaway it is enough. The location was to the inner “yard” (i.e. to the roof). The view was not so great, but the room was really quiet, so I could sleep through undisturbed. Instead of the free bottle of beer (alcohol-free) I would have preferred a bottle of water, which would have been something for everyone. I can highly recommend the place and would definitely come back!"