"Upon booking this hotel for a recent business trip (somewhere to sleep basically) and reading the reviews, I felt as ease thinking I had booked a 4* hotel that was fairly if not brand new so that it would be satisfactory.
Location was suited near to the area that I was needing to commute to for work and therefore, was ideal but it was 1 block away from the busy motorway.
Atmosphere was OK as staff at Reception were polite and friendly, therefore I couldn't fault their efforts in providing a pleasant customer service when required.
Rooms were OK, however it felt like the management or ownership of the hotel were trying too hard to make it be something that it isn't quite made out to be. The ceilings were glossed cement, to which you could hear every footstep of the persons above and I could hear the TV from either side of my room late at night (talking 10pm onwards) I had to block out by having earphones on in order to ensure I got enough sleep.
The layout of the rooms is done in a way that doesn't work for all, as the bed was right next to where there is an oven and induction hob along with a sink so there was not enough room for something large or tall to get out of so the only option they had in order to get in and out of bed was on the window side that was wide open for all to see outside on the street. The design of the bathroom also is somewhat over the top as the bathroom floods when using the waterfall shower head as it's partially blocked with limescale along with water on the entire floor of the bathroom despite providing you with a miniature towel to put down that is of much use as putting paper towel on the floor as it's a hazard in my personal opinion.
Room was clean, I give it that as I didn't find any hairs or dirt on the bedding or anywhere in the room so I give credit there but it seems like they've tried too hard to be too fancy with too many switches that would confuse anyone with the blinds on a motor arm that doesn't make sense. A blind or curtain behind that allows you to see out but can't see in would be beneficial than it be either open or closed as the lights are too bright.
Overall, I think given this is more of a 3* hotel and not a 4* as you don't get 4* hotels that you force to self cater in as no Deliveroo or Ubereats are permitted to be delivered or consumed within the hotel. A 4* hotel doesn't have self catering facilities, it should be more of the laid back atmosphere and layout as the room furniture could've been designed a lot better than it has done.
Price wise, again I'd say is a little overpriced for what it is as you can get more for less if you do your research and don't mind walking or getting transport for a short period. If you're charging 4* prices, make the hotel more of a 4* than a glorified 3* thinking it is better than it actually is because it would help draw more people in.
There is not much variety or selection in terms of delicacy in the area, therefore shouldn't ban UberEats or Deliveroo from delivering to the hotel as that is forcing people to use the restaurant in the hotel that may not suit peoples allergies or intolerances."
