ABION Spreebogen Waterside Hotel Berlin

"I recently stayed at this hotel and unfortunately had a disappointing experience. During our stay, we found a silverfish in our bed, which was very unsettling. The only solution offered by the hotel staff was to change rooms, and no further compensation or apology was provided. The service overall did not feel up to standard, especially considering the situation. When we were moved to a new room, we also noticed that it lacked certain amenities that were available in the original room, such as a refrigerator. This made the experience even more frustrating. In my opinion, this situation was not handled appropriately, and the level of service did not meet expectations. I hope the hotel takes this feedback seriously and improves both hygiene standards and customer service."

"Short on score: three stars until cleaning, interior and airflow brought back to par and thereafter most certainly a charming four star hotel. It hurts giving this fine hotel low score but whilst staff is professional and the location is above average the aged interior where cleanliness and airflow is below par means that a high rating would simply not be fair to other hotels. Evaluation: 1. Cleanliness and state: as the first room was unclean the hotel was offered a second chance to show their real standards. However, the second room was also below par. Surfaces were covered with visible fine dust (see images), furniture decaying (see images) and not in line with online images. If you are sensitive/ allergy, then due to dust, carpets that likely are dusty and low airflow these rooms might bother. Very low score. 2. Location: the view onto the channel is superior, the hotel is located in a seemingly calm 1980s architecture area, no traffic or other obvious noise pollution. Room reviewed; "superior waterside". Above average score. 3. Service: uniformed, professional and helpful staff who went to great length to solve the challenges we had and defend the hotels reputation. Boutique feeling rather than "polished strict policy high-end training chain". Proper language skills. However, below average response-time on email and two automatic 'on-sell emails' sent. On-sell can feel pushy to some and is not common at the four stars I've seen. Self registration on it-tablets, whilst receptionist is watching, does reduce score. Score average thanks to the front desk staff. 4. Value: seemingly slightly lower price than other nearby four star hotels which is correct given the state. But, add 30EUR and other hotels will deliver more modern and less dusty interior. Below average. In conclusion: this hotel has potential and there is obvious ambition both from staff and interior design. There are things that need attention, some simple and some that call for investments. I would though not advise against this hotel but I cannot sign that its four stars just right now."

"For a 4star hotel it is pretty outdated (old). The bathroom floor was broken, heating didnt work and wifi doesnt work at all and you also dont have any internet reception in the rooms. The location is nice but not very convenient if you want to explore Berlin by foot!"