Novotel Paris Vaugirard Montparnasse

"I’m surprised at a lot of the poor reviews as our visit was very positive. Check in was good and friendly. We got there at 1pm ish - room not ready, but left bags and went out. Great location - 5 mins from a metro stop. We didn’t have breakfast so can’t comment on that. Staff were good and recommended restaurants. Only negative for be was service at the bar on the roof. It’s painfully slow - 15 min wait for drinks 2 nights in a row but could see staff just chatting etc. Drinks aren’t cheap, which is understandable as you can see the Eiffel tower, but at least bring them quickly!! Room size and condition was decent. Would stay again."

"Cheap services not up to the standard of a 4*, Room not made up on the 3rd day upon returning from a visit at 4:45 PM. Needed 3 requests to the front desk for the room to finally be made up starting at 6:15 PM. Outdated bathroom with a bathtub not very suitable for seniors,..."

"The location was good. But the hotel lacked basic service. I get the fact that in europe you are on your own mostly, but at this place I felt that somehow there was a favouritism towards french speaking people, which is not at all acceptable at the global level. I saw the staff being rude to not only my family but i saw an elderly american couple being rudely sent off. Our room was very small compared to what we paid for. The room service was nil. We were travelling with a baby and wanted some fruits to be cut for the way for her. Firstly at the restaurant the staff is so insensitive they just gave the whole fruit. We saw this first time at any hotel. Given we were coming from Italy where the hospitality was very good, this was a bummer. Then when we took it to our room and asked for basic cutlery for cutting it, the receptionist asked my wife to come down and take the knife herself. Can you imagine, this was the level of service there. If i am taking a hotel and not an apartment or airbnb i expect to get atleast room service. Then my wife went down for the knife for which the staff tossed her from one place to another saying “dont cut here, it is just cleaned”. The staff was very rude, the rooms were uncomfortable and the service nil. I dont know how an esteemed hotel chain like novotel has such a pathetic hotel under them. I am not sure how it is 4 star hotel. It is worse than a 2 star. I would have given 0 stars if possible here."