Danemark

"Me and my family booked 2 rooms for a special weekend. One of the rooms - room 12 - had no curtains (see photos attached) I immediately flagged this with the manger on reception, who claimed it was not possible to give us another room, or to have curtains fitted during our stay. He did offer give us a refund for the room (we decided to stay, to avoid spending time moving into another hotel + the potential high cost of booking somewhere on the same day). He offered to reimburse me for an eye mask I purchased in the pharmacy at the end of the road. Following our trip I emailed to ask if he could offer compensation due to the absence of curtains - he refused, saying that we were "all smiles" - which he sees as proof that there were no problems with our stay. The rest of the staff at the hotel seemed polite and pleasant. The hotel is in a fantastic location. But if you decide to book it, perhaps it's wise to call them before to double check they have everything you need."

"Mold and fungus at this hotel! Stay away! The pictures speak for themselves. We changed rooms, only to find mold in the new one as well. It’s a serious health hazard, yet the receptionist insisted that this is just how it is in a building that has stood for over two centuries. We got room number 9 and 15. Both with mold! Had a really bad headache since I came home. This is not okay! Booking.com contacted the hotel, but they did not want to cooperate with them."

"Awful: Paint peeling off the walls, towels that smelt like limp dish rags, AC breaker was off and it was 40 degrees Celsius (104) so the AC may have turned on but NOT effective. The manager was kind to us, suggested helping us rebook, but then NEVER refunded the MONEY! Yes we are disputing, but months later he is simply a bad business person and riding on his previous loreals of Marilyn Monroe having stayed there. I am certain Marylyn would disapprove. What joke of a hotel and manager. Stay ANYWHERE ELSE BUT HERE. Captain, Ralph Russo"