"This hotel is not terrible but disappointing in so many ways. They put us in their ground floor room : room 001.
The only source of ventilation is the patio door to a tiny space that has no view or anywhere to sit. We certainly had no use for it.
The patio door got stuck one night and we were offered an alternative room for one night while they fixed the patio door.
The temporary room they put us in was on the second floor, to get to the second floor, you have to climb, narrow windy stairs. This would be a nightmare for anyone with mobility issues. This temporary room was much nicer than our room, had windows and the shower and toilet were separate.
Our room was far too warm, although the heating wasn’t on, bear in mind we came in November!
There is a tiny shelf with a safe, iron, hair dryer and a few hangers), not even a table to put your stuff on. So we had to live out of our suitcase on the floor. The ‘walk in’ bathroom is a pain, the shower and toilet are not separated, so when you have a shower, the whole room floods with water and they give you one tiny towel to dry the floor with, then the floor also becomes dangerously slippery.The sink was insanely tiny and had black mould, I asked them to clean it, but it was still there. The bed is relatively comfortable, however they only give you one tiny flat pillow! The bed has no headboard, and on either side they have these lights dangling from the ceiling which we kept banging our head against!
The hotel has no concierge / reception, there’s someone sitting in the front with a laptop (she was lovely), but you mainly communicate with the hotel over WhatsApp.
I’ll end on some positives : 1. The location is very good,2. The room was clean, nicely decorated, and we got fresh towels every day, 3. It was quiet at night 4. We were able to leave our luggage at the hotel on our last day 5. The shower itself was great, 6. When we raised complaints, they were very responsive and tried to fix the issue, so it meets the bare minimum. Would I stay here again, No!!"
