"Pleasant budget hotel, however they have a SEVERE bed bug problem which is not being handled properly, nor disclosed to guests. I told the check-in clerk about my bug allergy when I arrived. He swore up and down that I had nothing to fear, then put me in a room on a lower floor, directly below a group of 3 rooms that were being actively treated for bed bugs! He didn't tell me this, of course, but I got attacked overnight, and all the bites swelled up painfully, then erupted into weeping blisters. I even managed to catch a live bedbug and showed it to a night staffer, whose solution was to take it away from me and wash it down the sink! Royal Mad later moved me to a new room on a high floor, assuring me this one was definitely safe, but I got bitten again in the second room, and decided to check out early. By this time I was miserable and disfigured (the bugs even bit my face!), I could barely function due to exhaustion (jetlag + lost sleep + massive doses of antihistamines) and I had to change all my plans, because I was stuck waiting around for managers and customer service agents, disinfecting my clothes and luggage, cleaning and ziploc-bagging everything at my own expense, and hauling it all across town to a newer and more expensive hotel. I did eventually get a partial refund from Booking.com, but I still wish I'd never set foot in Au Royal Mad:-("
