De Suede

"My husband and I stayed here two weeks ago during our honeymoon and while in a wonderful location, it became a terrible nightmare when we woke up to bed bug bites all over our legs and my husband's back and neck. We discovered one crawling on our pillow and took a video of it before killing it. When we pulled back the sheets and checked the mattress, it clearly had been stained and had a bed bug infestation. There were stains in the corners and sides of the mattress and a large giant rip in the mattress with blood stains. The mattress was compromised and should have been thrown out!! Instead they charged almost $400 CAD a night to sleep on this mattress. The first problem was the extremely outdated carpeting and shower that did not run anything but lukewarm water, and a phone in the room that did not work. When we told front desk about the bedbug issues, they pretended to be shocked and said they had never had this issue before. The front desk called the manager who had the head of cleaning come in to check the bed. With her bare hands she was touching the mattress including all of the stained areas and dried blood. She stripped the bed aggressively and took the sheets with her. Our luggage was still open while she did this and I had to rush to close it for fear of bed bugs being thrown into them. An hour later the hotel front desk manager arrived claiming the cleaning staff didn't find any bed bugs. He was looking at the bed as if the horrible condition it was in was completely normal and sanitary. I was in complete shock as it was blatantly clear given the condition of the bed, stains and bites we showed him on both of us. We took pictures and videos as well. They advised they would move us to another room on another floor. This whole experience ruined our morning and nearly made us late to a reservation that was paid for in Eza. We had to hire a private car at over 100 euros just to get there on time. Not only did this ruin our Nice experience but also our morning. Im afraid whether we have brought bugs home with us as well. Very costly mistake to stay at this hotel. Please don't stay here unless you want to go through the same experience. I have never been exposed to or experienced bedbugs in my life and am traumatized by this."

"The hotel has an excellent location, with close proximity to shopping streets, restaurants, the beach and the old town. There was also surprisingly little street noise. Unfortunately, the room we were assigned was worn and outdated and located at the very end of a corridor. It had only a tinted window facing a wall about one meter away, with surrounding walls so high that no daylight reached the room at all. The lighting inside was harsh white and uninviting, which made the room unpleasant to spend time in, and we therefore stayed there as little as possible. The ventilation system was very poor. We reported this to the staff, but were told that it was a central system for the entire hotel and could not be adjusted. Even with the temperature set to 10°C, the room remained very warm and we had to sleep without duvets. A fan was provided, but it did not help with the heat or the lack of fresh air, and every time we returned to the room from outside we were hit by heavy, stale air. The room did not match the photos shown on the hotel’s website or booking page. We could clearly see that rooms facing the street were much nicer (when the cleaning staff was inside) and had significantly better light conditions, so those rooms do exist at the hotel, but we were unfortunately not among those who experienced them. In addition, there was only one usable power outlet available for three people in the room. We ended up unplugging the mini fridge to charge our phones, which was not a major loss since the fridge was not cold anyway. The breakfast was also disappointing and not worth the extra cost, especially considering the many excellent cafés and bakeries nearby offering good coffee and fresh sandwiches or pastries. Overall, the location is the hotel’s greatest strength, but unfortunately it is also the only aspect that truly stands out in a positive way."

"Affordable, super location, excellent breakfast and comfortable beds! Two night stay before a sailing cruise with friends and the location was perfect. Surrounded by things to do and see as well as very good night spots for drinks and dinner. Staff was excellent."