Mercure Nantes Centre Gare

"This is a very overpriced hotel for the type of rooms and service provided. The rooms are very small and quite dark. They are also lacking basic provisions such as a bin and an iron. The service is very hit and miss. The reception staff were helpful and friendly, but elsewhere they were unorganised and a bit all over the place. Need a plate at breakfast? It’s a drama. Want to get a drink from the bar in the evening? No, the staff are busy eating their dinner and laugh at you when you look bemused at the situation. They didn’t come to clean my room until 5.30 pm one evening, which was too late. I needed the room to get ready for the evening. And one afternoon when I had put the ‘Do Not Disturb’ sign on the door, they came barging in anyway. The food in the restaurant was pretty average. Bland breakfast options, if you can get any. They ran out of hot food at 8 am one morning. And mass produced food in the evenings. I feel pretty ripped off to be honest. £200 a night for this is not good enough. I would avoid coming here again."

"I ordered room service late at night. I phoned down twice and it didn’t arrive although I was assured by staff that it would. Also after sleeping in the bed I have several bites on my body arms, legs, feet and face. The shower room was attached to the bedroom. The toilet room was very small. The television too low down on the wall to watch when in bed. Location is great right next to the train station and shuttle bus to the airport. Ten minutes walk into the town centre"

"I am an ALL Accor customer but this time I did not receive the customer satisfaction from the site. Very strange as I was about to put a negative review as I indicated at the moment of the checkout. In fact, I booked this hotel as one colleague was arriving by train and had booked there. It is absolutely not worth the money. I stayed in Geneva Mercure Airport hotel the week before for less money and a room twice as big and with 2 bottles of water as welcome gift in the room. On top, there were spiderwebs on the window! Really a bad experience for 200€! Xavier"