Hotel ibis Nantes Centre Gare Sud

"Typical Ibis stay, which is generally very good. We are here in Nantes again for Hellfest and normally stay at the Ibis Styles across from the train station but decided on this property because it is a shorter walk from the train station south exit. Everyone was extremely nice and accommodating given the amount of people staying because of the festival and some other function. That being said I am dropping the rating several stars because of the air conditioning situation. They advertise A/C but it wasn’t coming on during the day and barely worked at night. Over a 4 day period the temperature ranged from 90F (32C) to 97F (36C). The rooms were roasting hot. Every time we complained we were told it was being worked on. Finally on the 3rd day we were told it was being shut off during the day to keep from overloading the system. That’s fine but the A/C needs to be advertised as “only available during the time of day when least needed and the rooms will be unbearably hot the rest of the day, but we will give you a small noisy fan”. As far as I’m concerned I deserve a partial refund. And yes, I realize Europeans view A/C a lot different than Americans, but don’t advertise something that’s really not available in any practice sense."

"Air con broke, but also when it was working was awful when it’s 35 degrees outside. Can’t open the windows because of building works… unable to move to a lower floor / different room to see if that’s better. Wouldn’t mind if we were staying for a night but we’re here a week. One of the worst hotels I’ve ever stayed in."

"Disappointing visit. The staff on reception were helpful and friendly. The room was booked as a twin which really was 2 small singles beds less than an inch apart with 2 single mattress. The mattress just kept slipping off every time I moved. Air conditioning was not working so they gave us a very noisy fan so the room was very hot and cramped. Breakfast was difficult for my vegan daughter. No dairy free options and asking was a struggle with language barrier and google translate not much help."