Hotel Font Mourier

"We were unable to stay at this hotel because my husband had to undergo emergency heart surgery. We contacted the hotel immediately to explain the medical emergency and request a refund or date change. Unfortunately, the management refused to show any flexibility or compassion and denied our request, keeping our money. We are deeply disappointed by their lack of customer service during such a critical health crisis. Future guests should be aware that this property strictly enforces its policy with no exceptions for severe medical emergencies, I would therefore recommend guests do not pay for their booking until they arrive at the hotel! I had to cancel other hotels and flights due to this same medical situation and every single one was compassionate and agreed a refund or credit! I think this action speaks volumes about the hotel and who runs it and I would suggest you give it a wide berth. There are many more lovely hotels in the same area and nobody plans a medical emergency so it could happen to anyone!!"

"Our experience with this hotel has been incredibly disappointing. We were due to check in on the day my best friend’s father sadly passed. We understood that our booking was non-refundable, but we hoped the hotel would show some compassion by considering a refund, partial refund or even a credit towards a future stay. Every request was refused. What upset me most was not the financial loss, but the complete lack of empathy. I also emailed the hotel directly asking for the decision to be reviewed by management and never even received a response. Policies are important, but compassion matters too. I sincerely hope no one else experiences such a lack of compassion during one of the most difficult times of their life."

"My father unexpectedly passed away the morning I was suppose to travel and check in to the hotel. Management “in Paris” showed absolutely zero empathy or sympathy to my situation and refused any sort of refund or credit note. It contributed massive stress to an already stressful and sad time. I am at a loss at how we could be treated so callously. They also haven’t even bothered to respond to an email."