"This was our first time at this hotel, and definitely our last. We spent 15 days here in September 2026, and it was an awful experience. We had had enough after just one week, which is why this review will be long — and brutally honest.
1. Service
The service was mostly rude, with only a few exceptions. The staff were often unhelpful. At the beginning of our stay, they seemed interested in the guests, but towards the end, we were mostly ignored. You can tip, but in our experience, it does not really change anything.
In the restaurant, waiters often completely ignored guests. You had to get drinks yourself, and only after the restaurant manager noticed this would someone suddenly come to the table and bring a drink — usually just once.
The housekeeping staff cleaned the room well, but they could have paid more attention to details. For example, our bed linen had paint stains on it — apparently from the paint being used to repaint the tiles around the pool.
The staff also seemed unable to properly enforce the hotel's rules. There were many occasions when guests went to the pool in the middle of the night, jumping into the water and shouting. They weren't just talking loudly — they were actually shouting, and we could hear their conversations clearly from our bed. On one occasion, staff did tell them to stop, but they did it so passively that the guests simply ignored them and continued swimming and shouting. There was a clear lack of firmness when it came to keeping the hotel quiet at night.
2. Food
The food was mostly not tasty. The only food we genuinely enjoyed was in the à la carte restaurants.
There was almost no seasoning in the dishes. For me, it is absurd to go on holiday and then have to season the food yourself. Yes, there was a shelf with spices, but I would much rather be served properly seasoned food than have to finish cooking it myself.
The selection in the main restaurant was very disappointing. During the entire trip, I mostly ate white rice with boiled chicken, alternating with bread rolls and butter.
The selection of fruit was also very limited — practically the same fruit at every meal, every day. We arrived hoping to eat mangoes, but they were only available during the fruit festival, and the quality was terrible.
3. Drinks
The best drinks available at breakfast were the freshly squeezed orange juice and cold hibiscus tea.
Almost everything else came from vending machines and was so heavily diluted that it felt like drinking water with the aroma of a particular drink rather than the actual drink.
The alcohol was what you would generally expect in Egypt — different in quality from what we are used to in Europe. However, ordering a cocktail often felt like drinking a glass of alcohol rather than a sweet, pleasant mixed drink.
It is also worth watching what the bartenders are actually putting into your drink. Even when ordering a non-alcoholic drink, you may not receive all the ingredients. For example, I once ordered a drink consisting of lemon juice, orange juice, pineapple juice and grenadine. What I received was essentially a glass of orange juice with a drop of grenadine.
4. Room
Out of courtesy, we were given a larger room, supposedly an upgrade, and we appreciate that. Unfortunately, its condition left a lot to be desired.
There were dirty walls and ceilings, an unidentified orange powder falling from the ceiling, dirty lamps and stained bed linen.
There were supposedly at least 10 TV channels in our language, but only three were actually available, occasionally four.
The refrigerator was very small. Once we put our medication (a pen) inside, half of the fridge was already occupied, leaving room for only two hotel water bottles.
There were large gaps around the door, especially underneath it, so you could hear practically everything happening outside, and people standing in the corridor could probably hear everything happening inside the room. There was basically no privacy.
Mosquitoes could also easily get into the room through these gaps. I am allergic to mosquito bites, so my entire body ended up covered in red, swollen and painful bites. The mosquito repellent left by the staff in the room did absolutely nothing — the mosquitoes continued to fly around and bite us. We ended up spending nights searching for and killing them.
The bathroom door frame also looked as if it was barely attached. It was sticking out so much that we were genuinely afraid it might fall off, and we would then somehow be charged for damage we had not caused.
Another strange thing was the lack of a doorbell. This is the first hotel I've ever stayed in without one. If you are on the balcony or in the bathroom, for example, you cannot hear someone knocking on the door, while staff can potentially enter at a very inconvenient moment.
5. Aquapark
This place is honestly bizarre.
The hotel advertises a wave pool. Technically, they have one, but if you want to use the waves, you only get 20 minutes at a time, twice a day (11:30–11:50 and 15:30–15:50).
The same applies to the lazy river. It is advertised as an attraction, but nowhere did we see it clearly stated that it is available for only 20 minutes a day (10:00–10:20). On top of that, only people weighing up to 70 kg are allowed to use it, meaning that most adults do not even have the opportunity to enjoy it.
The slides themselves were great.
The only real positive here was the lifeguards. They actually paid attention to the people using the attractions and monitored them properly.
6. Pier and beach
The beach itself was good. We have nothing to complain about regarding the lack of a reef — when choosing a hotel in this area, you should be aware that there is no reef here.
The tides are obviously not something the hotel can control, so we have nothing to complain about here either. During low tide, the water becomes very shallow, but that is simply something you should expect in this area.
The pier, however, was a tragedy.
Half of it was closed supposedly because of renovation. During our entire stay, however, we never once saw any workers there or any indication that renovation work was actually being carried out.
The pier looked neglected, damaged and generally in very poor condition. We were honestly afraid to walk on some parts of it.
This was also the first hotel where we were forced to leave the pier at exactly 18:00. It is the only realistic place at the hotel to watch the sunset, yet guests have to leave before sunset. Security makes sure everyone leaves, so there is not even an opportunity to stay for a few minutes and take pictures of the sunset.
The sea was warm. There were fish, but they were small and there were not many of them. Interestingly, some of them kept nibbling at my legs.
7. Entertainment
The animation was disappointing.
There was very little variety and honestly nothing that felt particularly worth watching. Apart from one animator, the others seemed to put very little energy or enthusiasm into their work. It often looked like they were simply doing their job because they had to.
During both the day and evening, the hotel was simply boring. Very little was happening.
The fact that the evening entertainment ended early was not necessarily a bad thing, because watching it did not exactly bring much fun or excitement anyway.
8. Internet
The Wi-Fi was extremely weak throughout our stay.
The only place where you could reliably get decent internet was in the lobby or immediately around it. I had to deal with some important matters during our holiday and was forced to walk to the other end of the hotel just to be able to do anything online.
In the room, the internet was usable mainly at night, when most people were asleep and fewer guests were using it. During the day, it was basically a struggle.
Yes, you can survive without internet. This is not about being addicted to it or needing to be online constantly. However, sometimes it is important to be able to contact your family or take care of something important.
If reliable internet is important to you, expect to use it in the lobby or late at night.
9. Cleanliness
Overall, the hotel grounds were reasonably clean and you could see that the staff made an effort to maintain them.
However, during our entire stay, we only saw the pool being properly cleaned once. Most of the time, there were leaves, rubbish, soil and pieces of grass floating in the water.
In our room, there were dirty walls and ceilings with black stains, lamps stained with paint and an unidentified orange powder falling from the bathroom ceiling. It got onto our cosmetics by the sink and into the shower.
On the positive side, the staff did make an effort to keep the common areas tidy. Lifeguards regularly rearranged sun loungers and collected empty drink cups.
10. Overall resort
The resort looks large at first, but the actual usable space feels surprisingly small.
It is crowded, with pools squeezed between buildings. Considering the large number of rooms — and therefore guests — it is very difficult to have a quiet and comfortable holiday here.
There is practically no privacy around the pools. Sun loungers are placed extremely close to one another, so you are often sitting elbow-to-elbow with the person next to you.
If you want a sun lounger by the main pool, you have to start looking very early. We went to breakfast at around 7:30 and there were already many reserved loungers, despite the hotel's rules clearly stating that sun loungers can only be reserved from 8:00. No staff member seemed to enforce this rule.
We spent most of our holiday at the pool underneath our balcony because there were fewer people there. Even that area became increasingly crowded and uncomfortable as the days went by.
If you want to relax on a sun lounger without having someone directly next to you, this is probably not the kind of resort for you.
Overall
If we have to be completely honest, this hotel did not meet the standard we expected from a 5-star resort. Based on our experience, we would have expected something closer to a 4-star standard.
One stay was more than enough for us, and even that one stay is something we regret.
After reading so many positive reviews before booking, we had high expectations and genuinely thought we were going to have a great holiday. Unfortunately, we left feeling that we had not received good value for the money we spent.
This was not our first time in Egypt, so we do have something to compare it with. We have stayed in other Egyptian hotels before, and out of all of them, this was by far the one we were least satisfied with.
Stay: 15 days
Guests: 2
Age: 23–25
Month: September 2026
Short Q&A
Q. Do we regret spending our holiday here?
A. Yes.
Q. Would we come back?
A. No.
Q. Would we recommend this hotel?
A. No.
Q. Is it worth the money?
A. Absolutely not."
