"We chose this hostel because of good rating on booking page what was big mistake. I am not sure, why it has so many good rates on this page but after our stay there I have checked another pages and rating is much much worse. It has been the worst hostel I have ever visited. Hostel is on the first floor in the poor condition building without lift but this is not a bid deal. By considering how small is hostel maintainace is horrible, dirt is everywhere. Sofa in a lobby has not been cleaned some years and original cream-white colour is now mostly grey-black.
On the page booking. com I wrote in what time we could come to the hostel but our room wasn't prepared. It is understandable because we came before official check in time and also it isn't problem. Man asked us to wait 5 minutes and then he said to come in. I saw he didn't change sheets so I asked him to do it. Blanket were disgusting, dirty and whole room stank because of smoking inside the room what is really ridiculous because windows are stuck without possibility to open them and painted with nontransparent white colour. Maybe it was better, who knows what was behind the windows. Personal has had nice TV on the reception (our TV in the room didn't worked) and mostly has been watching TV in despite of many problems in this hostel. I booked room with bathroom and toilet what means that toilet with shower technically were inside the room and whole facility deserves well cleaning. Only separation were thin wooden "walls" without roof.
Breakfast was poor, just some sandwitches with one egg, two triangles of cheese and small jam. Personal tried to be nice and we had no problem with anybody until our leaving. When I asked to pay for the room they gave us bad rate (I wanted to pay in EGP) so I asked what is actual rate in the bank. After that personal called the manager which started to shout on me in the phone demanding to do payment in dollars or euro. I started to be angry after all and I have been shouting at the staff which didn't deserve it and I am sorry for that. We have been really exhausted after almost 2 weeks on the way around Egypt and the last day we should solved this stupidity. Also I saw very nice breakfast (with vegetables, arabic bread...) and I have asked one employee for whom is this breakfast on the table in the lobby, and he said that it is for the staff and then I asked him why they are not serving the same for customers or even asking us if we want it even it is cheaper. He said that what we got is more healthful than their breakfast and we could have problems with stomach because of things from local market. Then I have shown him our vegetable which we bought day before and he couldn't say anything else.
Finally manager came and tried to explain me that he has to pay commision for booking page but on the page is also written that any customer can pay by local curancy with actual rate of this day. On the other hand, customer has nothing to do with payment of commision at all. I gave them more money to finish the conflict but the manager gave me the rate difference back (what was just maybe 10 - 15 EGP) as a sign of "great deed". Problems of this hostel are not because of lazy staff but because of lack of interest by responsible person or management. In this part of Cairo are many other hostels and I know at least one much better with the same/similar prices in this area which I have visited one month before."
