City View Palace Hotel

"The hotel itself is good enough, it's central and the hotel floor is good. But the way the stuff has acted confirms other reviews: They're scammers. I had to pay a three bed room even if they gave me a two bed room. When I reported the problem they made excuses to not to fix the disservice. But the thing that really annoyed me was the tours price that they provide: overpriced for no reason. They say they provide quality but I ended up with a guide that barely spoke English and was rushing all the time to leave the places to visit and take us to shops to make us buy souvenirs. A lot of time wasted that we could have spent visiting the tour places. The second tour we asked only for a driver and we ended up in a broken car where we had to breathe engine smoke all the way to the destination and back. These workers are not licensed guides and drivers, they are their friends or family members. I could have booked these tours with a company for the same price and many more services and qualities, included real guides and drivers. For what they provide I would have paid less than half the price and we also tried tours with companies, a completely different experience. They also say that it's not possible to pay with card but only cash so that's impossible to keep track of the transactions and they make no receipts. So it's been frustrating and we felt tricked and cheated."

"My experience with this establishment was terrible: The price was increased by 14% upon arrival, claiming that taxes were not included in the Booking rate. Card payment was refused, and cash payment was demanded. Manipulated the dollar/euro exchange rate to artificially inflate the price. No invoice provided despite my request. They even moved me to another hotel because I refused to take their overpriced tour package. They see you as nothing more than a source of profit. I strongly advise against staying here!"

"From the get go there was a fantastic service. There is an airport pick up from the hotels driver and he waited over two hours as the flight was delayed. He was so respectful and kind. He gave us a a tour on the drive back to the hotel. When we got to the hotel the check in was available straight away. They upgraded our room to a big one with a beautiful city view overseeing the scenic view with an amazing view of the sunset and sunrise through the balcony. The breakfast was amazing. Such a variety and the service was great. Youssef at reception and Esraa was especially kind and hospitable towards us and ensured we were safe and happy throughout our short stay."