Radisson Collection Royal Hotel Copenhagen

"Good location next to the main train station and Tivoli Unfortunately the hotel is old and weary. The actual condition of the hotel does not match the photos. The corridors are very dark and had a smell. The room itself is also very dark and clearly the carpets and curtains 10 years old. The lifts are dusty and small. Front desk staff is good. Unfortunately let down by rude waiting staff in the breakfast restaurant. They didn’t even bother to give us an a la carte menu for the hot dish on the first day. The breakfast spread is also terrible: oily tomatoes and eggs, watery fruit."

"We just had a great stay at this hotel. The staff were so welcoming and helpful - a special mention to Simon on the concierge desk who was so helpful and kind to through our stay, making us feel particularly welcome! We are out of the hotel most of the time but we had one breakfast and one room service dinner, both which were great and the dinner particularly generous in portion (though really quite pricy!). Everywhere was clean, modern and in great condition - the beds were very comfy and our shower was also excellent. The location of the hotel is also brilliant - we arrived by train from the airport and the station is just 5 mins away, as is the entrance to the Tivoli Gardens. Our one comment for improvement would be the aircon - it was a particularly hot week in Copenhagen and the room aircon wasn’t great, though knowing the normal climate in the city, I’m not sure you’d usually need it!"

"We had a mixed experience at the Radisson in Copenhagen. On the positive side, the concierge team before our arrival was excellent. They were very kind and accommodating, and they accepted and stored shipments that were delivered from our previous hotel, which made our stay much easier. We really appreciated their help and professionalism. Unfortunately, there were several issues during our stay. Despite requesting an extra bed in advance, it was not set up when we arrived very late at night, so we had to wait for staff to bring and prepare it after check-in. After a long day of traveling, this was disappointing. The bathroom design was also problematic. Neither the shower nor the bathtub has a proper door or enclosure, so water splashes all over the bathroom floor when either is used. In addition, both showerheads were leaking. After reporting the issue, only one of them was repaired, while the other continued to leak for the rest of our stay. Our biggest disappointment was breakfast on our last morning. Sunday breakfast was served until 11:00 a.m., and we arrived around 10:40 a.m. The staff took our order without mentioning that the kitchen and buffet were about to close. Then, without any warning, they began clearing away the food before we had a chance to take anything else we might have wanted. Considering that breakfast was quite expensive, we expected a simple heads-up so we could help ourselves before everything was removed. It felt abrupt and was not the level of service we expected. Overall, while we appreciated the excellent assistance from the concierge team, the lack of preparation for our arrival, the bathroom design, the unresolved maintenance issue, and the disappointing breakfast experience made our stay fall short of expectations."