Ascot Hotel

"This was a disappointment. We had booked a Deluxe Double room, but arriving late in the evening (we had told the hotel about this) found ourselves in an attic room overfilled with furniture which left little room to move around because of the sloping roof. We spent our break trying to avoid banging our heads on it. The 'city view' was the concrete gable end of the next building, the desk/ table was shallow with room only for a hospitality tray. There was an elaborate coffee machine, but no instructions to operate it. The very narrow wardrobe had only 4 coat hangers. There was one shelf for shoes and one very high shelf for anything else. No drawers. No bedside tables, only a small shelf where items had to be carefully stacked to accommodate them. The television screen was too large for the room. There was a wooden joist between the bathroom sink and the toilet. These things cannot be dismissed just as the quirks forced by an old building. We asked to see another room in the morning, but were told this was only possible if we packed our bag, left it in the luggage room till another was vacated. No guarantee this would be any better. On the whole, rather than waste a short break, we declined this. The receptionist was quite condescending, treating us like naughty children for daring to complain. So, there must have been something good? Yes, there were some positives. The rest of the staff we met were pleasant. The shower was roomy and had both hand held and rain shower options. There was a heated bathroom floor. The bed was comfortable, the breakfast was plentiful and good quality with options for various diets. Location is convenient, about 5 minutes from the Metro and near Tivoli Gardens. But would I stay there again? No."

"If you’re looking for a city break, this hotel is very well located in the center of town, close to many restaurants and small grocery shops. The staff are friendly, and although the rooms are small, they are clean and include a safe and a small refrigerator."

"Nice hotel in a good location just minutes from the metro station. Good little bar with friendly service open until around 11PM. Room was very modern and comfortable. Only issue was lack of really hot water in the shower. Kinda warm, but not to the temperature you desire on a cold morning."