NH Collection Carlo IV

"Just checked out after 4 nights at the Prague NH Collection Carlo IV. We had a great stay. The hotel is immaculate, beautiful and their customer service is top notch. Great stay, when we come back next year for our daughters dance comp we will be closing another hotel. While everything was great with our stay a few minor details made an impact. Our Cons: The lounge bar, has no ambience or music, Felt very stale and cold. We love coming back after a day of touring to a hotel lounge or lobby bar that has ambience or a cozy feel. Also the Fragrance they are pumping in that lobby bar reception is absolutely TOO much. It's horrific, which made sitting at the quiet bar a challenge. Bar service super slow and drinks inconsistent. Had a few negronis beginning of the week and they were terrible and service painfully slow. Last night had one and it was delicious and the service was so fast! Very different experience depending on the staff. Also Wifi is horrible. This hotel seems to be a hub for Viking Cruise Lines tours and operators. Our phone in the room didnt work which was a pain, when trying to get replacement coffee that wasn't given by housekeeping, or for calling the bell hop. Pros: Front desk employees, door man, bell hop all AMAZING. Top notch customer service I feel like they would go above and beyond if you needed them to. Hotel is also in a great central location. And the rooms were clean, spacious and the beds comfortable. Bathroom towels could use a refresh. And the bathrooms are large and gorgeous. Thanks again"

"We arrived to be quickly checked in and were given an upgraded room for our anniversary. The room wasn't the biggest but was lovely presented and the lovely Yosif arranged chocolates in the room on arrival. On our anniversary we came back from sightseeing to have some bubbly and more chocolates in the room. This just added to our special day. The breakfast was one of the best I have had, so much choice and the quality was excellent! All the staff were lovely, special thanks to Yosif! Would recommended for location too, 10 minutes walk into the centre. Would return- thank you"

"The hotel is in a fantastic location for walking around Prague. The staff are incredibly friendly and knowledgeable. The spa is a delight. Breakfast is extraordinary - so much variety. The lobby is a very pleasant and aesthetically-pleasing place to relax. Our room was spacious, clean and modern."