Moods Boutique Hotel

"Short walk to all the main attractions, shops, bars and restaurants. Modern and clean room, slightly on the smaller size but adequate for how little time spent in there. Loads of storage space, fridge, hairdryer, shower over bath but very powerful with great pressure. Bed firm and pillows soft but get 2 each, slept well. Very quiet. Not much in the way of breakfast but good coffee, croissants, fruits, yoghurts, meats and cheeses. Great price for such a great location, clean and modern with friendly, helpful staff. Would recommend"

"Stayed in Room 303 and honestly, it was a letdown. ❌ WiFi didn’t work – couldn’t even check emails. 🚿 Shower drain was stuck, water pooled every time. 💡 Room lights were faulty or not maintained, felt dim and neglected. Not what you’d expect from a so-called “boutique” hotel. 🙅‍♂️ Definitely not coming back or recommending this place."

"Our experience at this hotel was deeply disappointing and frustrating from start to finish. The breakfast area was completely inadequate for the number of guests staying at the hotel. It was overcrowded and chaotic, with hardly any space to move, let alone enjoy a meal. On top of this, the selection of food was extremely limited, offering little to no variety, which only added to the dissatisfaction. The condition of the room was unacceptable. Several things were broken, including light switches and lamps that simply didn’t work. The bathroom was equally neglected, with a non-functioning extractor fan. The worst issue by far, however, was the bed. Instead of a proper mattress, there was only a thin mattress topper placed on the bed frame. It was so insubstantial that it felt as though we were sleeping directly on the frame itself, which made for an incredibly uncomfortable and restless night. The most troubling aspect of our stay was a serious safety incident that occurred during the night. At 5 AM, the fire alarm went off, waking everyone in the hotel. Initially, there was no explanation, and guests were left confused and concerned. It was later revealed that the alarm was triggered by an intruder under the influence of drugs or alcohol who had somehow gained access to the premises. Shockingly, no emergency services were called to handle the situation. Instead, the intruder’s family arrived to pick him up, leading to believe he was known to the staff. What made this situation even worse was the hotel’s complete failure to follow basic fire safety procedures. The only staff member on duty that night was a young and inexperienced girl who was left to deal with the situation entirely on her own and there’s no security staff in place. Guests were kept waiting in the lobby for over an hour while the alarm continued to ring, with no clear communication from the staff. When the manager eventually arrived, his primary focus seemed to be on speaking with the intruder’s family rather than addressing the concerns of the guests. When I asked him if the elevator was safe to use, he dismissed my question with a laugh and an unhelpful, "I think no." The following day, instead of a proper acknowledgment of what had happened, guests were given a letter placed in the elevator with a vague explanation and an offer to extend breakfast service until 12 PM. This half-hearted gesture did nothing to address the seriousness of the incident or reassure guests about their safety. In summary, this hotel failed on every level, from the inadequate facilities to the poorly maintained rooms and the shocking lack of professionalism in handling a major safety issue. I would not recommend this hotel to anyone and will certainly never stay here again."